Bilingual Customer Service - Work From Home

Bilingual Customer Service - Work From Home
OneTouch Direct, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Mar 5, 2021
Last Date
Apr 5, 2021
Location(s)

Job Description

We understand the importance of keeping the world connected and we take pride in playing our part during this time of uncertainty. We are looking for energetic people to join our amazing team and start earning great pay with, benefits and more!


WHAT YOU’LL DO

  • Respond to inbound consumer calls
  • Creatively problem solve.
  • Quickly assess customer needs and provide sound solutions.
  • Provide a high-level of consumer care.
  • Document details of all calls and customer interactions.
  • Manage through multiple systems, programs, and screens simultaneously.

Requirements

MINIMUM REQUIREMENTS:

  • Must be fluent in English and French Canadian, both written and oral.
  • Minimum 1-2 years retail or customer service/call center experience preferred
  • High School Diploma or equivalent an asset
  • Strong computer and typing skills
  • Must live in the Niagara Region

KNOWLEDGE, SKILLS amp; ABILITIES

  • Exceptional communication skills
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Professional telephone etiquette
  • Strong attention to detail
  • Proficient computer skills Microsoft Office Suite, Internet, etc.
  • Work professionally with customers and coworkers to efficiently serve our consumers, treating both with enthusiasm and respect
  • Adaptable to change
  • Work independently in a team environment
  • Able to handle high-stress situations and escalated issues
  • Effective time management and organization skills
  • Maintain confidentiality
  • Respond professionally in situations with difficult customer issues or inquiries


WORK-FROM-HOME TECHNOLOGY REQUIREMENTS:

Provide own home office equipped with internet (meet bandwidth requirements), electricity, and office furnishings. The employee is responsible for all related home office expenses and shall be provided by the employee at their sole expense. After one year of employment with the company, the company may provide equipment to the employee on a loan basis.

REQUIRED EQUIPMENT

All work-at-home agents must have a suitable, quiet home office environment with a dedicated room or area for work to not be disturbed or disrupted by family, kids, roommates, etc.

  • A desktop or laptop computer amp; what brand (NO Surface, Chromebook, Mac, MacBook, iPad) with Windows 10
  • Hardwired internet connection (Ethernet cord needed for connection)
  • A corded USB headset with a noise-canceling microphone (Should your headset not meet the requirement OTD can provide you one at a one-time charge.)
  • A camera (either embedded in PC or external plugged in via USB) for video conference purposes
  • A smartphone
  • Monitor
  • Power supply/cables
  • Power surge protector
  • Keyboard amp; mouse
  • Office furnishings (desk, chair, notepads/pens, internet, electricity, and other related needs as required to perform job remotely from a home office

Benefits

  • Full time. 40 hours per week Monday to Friday.
  • Great pay. Hourly base salary + language premium + supplemental benefits!
  • Training. Extensive paid product training!

Job Specification

Job Rewards and Benefits

OneTouch Direct

Information Technology and Services - San Antonio, United States
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