Senior ServiceNow Technical Consultant
Crossfuze, Canada

A Sr. ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.

• Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
• Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
• Translate business needs into technical requirements
• Answer technical and application configuration questions
• Configure and customize new applications and modules
• Implement new functionality for customers while using ServiceNow best practices
• Assist in troubleshooting ServiceNow upgrades, patching, and release management
• Provide analysis of problems and possible solutions
• Produce detailed documentation on all work completed
• Lead technical implementation teams including code review for less experienced consultants
• Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

Requirements

• Excellent communication skills and a strong personal commitment to quality service
• The ability to work independently and with a team
• Ability to work remotely and with remote resources as needed
• Ability to work with different personalities with varied skill levels
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects

• 3+ years of experience implementing, configuring, and customizing ServiceNow
• College graduate with Computer Science or similar technical degree (or equivalent job experience)
• Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
• Strong understanding of ITIL methodologies
• Understanding of enterprise IT architecture
• Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or other Process Areas

Benefits

• Health Care Plan (Medical, Dental amp; Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary amp; ADamp;D)
• Paid Time Off (Vacation, Sick amp; Public Holidays)
• Short Term amp; Long Term Disability
• Training amp; Development
• Work From Home

Job Rewards and Benefits