Associate ServiceNow Technical Consultant
Crossfuze, Canada

An Associate Technical Consultant aids in implementing technical changes to either our internal, or a customer ServiceNow instance under the guidance of an experienced technical lead.

• Assist in basic configuration of the ServiceNow platform. Completed specific project tasks as assigned by a technical lead or manager
• Understand technical requirements around the changes to the ServiceNow tool functionality as well as new functionality to be deployed
• Configure new applications and modules under the direction of technical lead
• Research and understand the ServiceNow best practices for the platform applications
• Produce basic documentation on all work completed
• Provide daily support of ServiceNow including incident and demand management administration
• Create and maintain user roles and user account access in ServiceNow
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or error correction for ServiceNow
• Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance of ServiceNow
• Collaborate with Service Managers to determine ServiceNow customer objectives
• Research systems and/or programs to determine causes of failure or poor operational performance
• Perform basic troubleshooting of ServiceNow workflows and JavaScript
• Other duties as assigned

Requirements

• Excellent communication skills and a strong personal commitment to quality service
• Ability to work as a member of a team to complete assigned tasks independently
• Ability to work remotely and with remote resources as needed
• Ability to work with different personalities with varied skill levels
• Ability to transform end-user requirements into platform functionality
• Ability to adapt to changing requirements throughout the development lifecycle
• Ability to work directly with internal and external customers to gather requirements, propose solutions, and demonstrate existing or new functionality
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Microsoft Active Directory, LDAP, relational databases, and basic networking
• Demonstrate technical understanding of ITIL methodologies within the ServiceNow platform and applying that to the business requirements
• Bachelor’s Degree or equivalent work experience

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental amp; Vision)
• RPP - Group RRSP
• Group Life - ADamp;D - Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home - Flexible hours
• Training amp; Development

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Job Rewards and Benefits