Technical Support Specialist
a.p.i. ALARM INC., Canada

a.p.i Alarm Inc is currently accepting applicants for a Technical Support Specialist

The successful candidate will be responsible for effectively utilizing customer service skills to deliver Best in class service to our internal/external customers.

Performs question diagnostics while guiding end users through step by step resolution for Commercial/Residential alarm systems.

Service ticket creation, scheduling service repair visits, dispatching Service technicians, ordering parts as required.

Responsibilities include providing timely efficient response to inbound phone/email inquiries.
Responds to end user escalations/inquiries
Promotes Customer first attitude with each end user interaction
Other duties as assigned

Requirements

• Requirements
• Post-Secondary Education Strong verbal/written communication
• Ability to multi-task
• Motivated/self-starter
• Able to work with minimal supervision
• Home Computer/Laptop

Job Rewards and Benefits