NetSuite Process Coordinator
Fluent, Canada
Job Description
Here at Fluent, we're creating a different kind of advertising technology company. Rather than bombarding consumers with ads, our platform has a conversation with them literally and only connects people to the brands and offers that they tell us they want to see. That spells a better digital advertising experience for consumers, profit for our advertisers, and a powerful revenue stream for our partners.
The Business Process Coordinator will work closely with the Accounting/ Finance, Sales/ Marketing and Account Management organizations to provide day to day support for NetSuite and related processes. This role is part of our Business Operations team and is responsible for driving best practices and expanded capabilities of NetSuite to better serve our internal stakeholders, partners, and vendors.
Responsibilities:
- Manage and monitor the business process and QA activities within NetSuite for revenue and sales order creation.
- Work closely with Business Operations and other stakeholders to gather requirements and create documentation as needed.
- Work with cross functional teams to identify and implement improvements/best practices.
- Work alongside the Business Operations team to design, create and manage complex workflow rules, tasks, data validation, and triggers.
- Collaborate with developers and other technical teams to complete configuration and updates to the NetSuite integration with connected systems
- Build and maintain strong relationships within the Accounting/ Finance, Sales/ Marketing, Account Management, and other cross-functional stakeholders as needed.
- Partner with business stakeholders to update system related documentation and training materials to reflect changes implemented in process and/or system functionality due to releases or configuration changes.
- Collaborate with Fluent’s NetSuite admin team to identify new NetSuite features and functionality and provide recommendations for process improvements.
- Help manage and improve Netsuite reports and dashboards.
- Obtain business approval on appropriate technical solutions and ensure business requirements and operational needs are met.
- Coordinate troubleshooting with the vendor(s) when necessary.
- Ensure quality assurance by testing new Netsuite business workflows, reports, and dashboards.
- Effectively prioritize and manage multiple concurrent activities, assisting teams in planning for various NetSuite projects/activities.
- Coordinate UAT sessions and participate in testing/ validating system fixes and enhancements as well as assisting with user acceptance testing.
Requirements
- A minimum of 2-3 years of related work experience required
- 1+ year of experience as a NetSuite/ CRM or Salesforce Administrator or Consultant preferred.
- Demonstrated ability to coordinate and lead technical projects, effect change, and improve processes is required.
- Competency of Accounting and Finance policies and procedures as they relate to job function.
- Ability to work independently, while being a collaborative member of the team
- Excellent communication and interpersonal skills.
- A customer-first focus with prior success creating an exemplary customer experience.
- Ability to effectively communicate orally and in writing with the management and executive team, and company employees.
- Demonstrated success in displaying passion, drive, adaptability, and innovation.
- Ability to organize and manage multipleand at times competingpriorities.
- Demonstrated ability to solve practical problems and resolve issues in a timely manner.
- Ability to maintain the security and confidentiality of any proprietary or sensitive data.
- Proficient in the MS Office Suite, especially Excel.
- Ability to thrive in a fast paced, growing organization.
- Track record of success in building solid working relationships within various areas/business functions of a company.
Education/Certifications/Licenses Required
- Bachelor's Degree in related field, or equivalent experience preferred
- NetSuite Administrator Certification highly preferred
Benefits
At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! When we're in the office, in addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And