About FiixFiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
About the teamOur Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.
As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.
In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, as a BCorp certified organization, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class!
We are looking for a Training and Education professional with a background in eLearning and instructor based training. The successful candidate will help Fiix customer’s become wildly successful in their usage and adoption of Fiix software and unlock long term repeatable value for their organizations. Partnering with Professional Services, Product, Marketing and Customer Success, you will work cross functionally advising and executing on Training and Education based solutions to help Fiix customers in every stage of their journey. As a changement management and behaviour based training practitioner, you will also help guide organizations through change management techniques as part of the immersive and successful program you will own and deliver.What you will do:- Design and deliver instructor-led and self-paced learning materials that support the customer enablement journey with Fiix
- Become an expert in Fiix’s LMS (LearnUpon) leveraging the full breadth and depth of the solution to best support customers
- Work cross functionally to ensure a consistent user experience across all customer education touchpoints including e-mail, in-app, community and live interactions
- Create and administer a Fiix certification program as part of our LMS value proposition
- Continually evolve customer training as new products and services are introduced recommending the right medium and approach based on the situation
- Create and lead the educational and training component of our annual user conference - Fiix Forward
- Adapt existing training content for new audiences and opportunities as required
- Evaluate the overall success of the Training and Education program using and mix of quantitative and qualitative data, making continual improvements over time
What we’re looking for:- 7+ years experience designing and implementing e-learning courseware
- Experience in designing and executing both e-learning and instructor-led training
- A strong understanding of instructional design best practices and learning theory
- A strong understanding of change management approaches and techniques
- Demonstrated ability to partner with stakeholders and build collaborative relationships
- Post-secondary degree or diploma in a business related field
Equity Statement
At Fiix, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.