About FiixFiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
About the teamOur Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.
As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.
In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, as a BCorp certified organization, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class!
We’re looking for an Application Consultant to take Fiix's explosive growth to a whole new level. In this role you will provide complex technical installation, implementation, and integration support services for clients; including data conversions, report development, ERP integration, API integration, and document services/solutions provided for project managers and clients. You will use consulting skills, business knowledge and your keen sense of analysis to effectively integrate into the clients’ business environments to achieve client expected business results.What you will do:- Provide operational and process-related expertise and support in 4 key focus areas - data migration, report building, ERP integrations, and API integrations.
- Help plan and manage the delivery of detailed system requirements and technical and functional specifications that align with existing standards and frameworks.
- Contribute to project management activities and presales efforts such as: scoping and estimating project efforts, reviewing legacy data, scoping out data migration into Fiix, and documenting in a statement if work, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating issues.
- Ensure that data conversion documentation is captured, maintained, available to, and understood by business and/or IT partners.
- Perform data conversions and loads into Fiix.
- Act as an escalation point for any technical issues that may arise within these key areas.
- Develop and maintain knowledge documents for the key focus areas.
- Work on special projects to help increase efficiencies across the technical implementations.
- Work in conjunction with / mentor our junior team members with configuration, conversion, and process work.
What we’re looking for: - 3+ years of solid experience in software implementation; experience with SaaS or CMMS software is strongly preferred.
- Intermediate knowledge of SQL and writing queries and knowledge of any reporting software.
- On hands experience with setting up Integrations between enterprise systems, preferably with PaaS like ‘Boomi’ is a plus.
- Demonstrated analytical problem-solving acumen, including the ability to figure out how things should work, and to identify patterns and trends.
- Understand business data, data mapping, data manipulation, data conversion, and operational data models.
- Build out canned and/or custom reports using reports designer or iReports.
- Schedule and execute Netsuite integrations for enterprise clients.
- Assist clients with end-to-end system testing and troubleshooting relating to key focus areas.
- You have a deep understanding of how to develop relationships with customers.
- Your customer-facing skills, both internally and externally, are impeccable.
- Solving problems, figuring out how things work, and identifying patterns and trends all come naturally to