ABOUT OWL:
Backed by top North American VCs, Owl.co is a well-funded, rapidly growing tech company. We are a privacy-first fraud detection platform that empowers organizations to streamline claims processing and to unlock millions of dollars in reserves while promoting and enforcing individual privacy and convenience. Owl is currently working with ten of the largest financial institutions in North America. We have a brand new, beautiful head office in Yaletown, Vancouver as well as offices coming soon in Toronto and New York.
OVERVIEW/ SCOPE:
This is an exciting opportunity to join Owl.co’s fast-growing team/family. Owl is looking for a dedicated and experienced Business Operations Manager to support the development of our automated eligibility monitoring solution. If you are excited about how technology is disrupting the world of insurance, are driven by delivering an impact and want to help shape the future of a fast-growing technology company, we would love to chat.
JOB DUTIES:
- Develop and enforce our quality and accuracy standards for reviewing disability claims to confirm their eligibility in receiving payments, with the primary goal of finding suspicious claims
- Own all aspects of the quality review and investigation
- Develop and enforce standards and processes to ensure efficiency and quality of reviews / investigations
- Identify new data sources to add to our fraud detection platform
- Share ideas to improve the automation of the insurance fraud investigation process
- Assist with day-to-day operations, including scheduling, hiring, and project management
- Develop, track and report on departmental KPIs
- Work closely with the product team to prioritize enhancement opportunities
Requirements
- Strong analytical skill, being comfortable handling and managing large data
- Analytical thinker who can produce ad hoc analysis as well as develop new questions and insights including intermediate knowledge of Excel/Google Sheets
- Strong research and investigation skills
- Ability to think critically about process and product, and develop concrete insights for the product team
- Critical thinking - once problems are identified, solutions and improvements must be found. This may involve thinking about a process, procedure or problem in a completely new way
- Team player - comfortable sharing their their opinion in a variety of team settings
- Ability to focus on quality details, and work effectively under pressure to meet deadlines.
- Communications skills - strong written and verbal communication skills are key. Must be able to relay potentially ideas to the product team
- Good to have - comprehensive understanding of the insurance fraud sector, from the nature of evidence found to the investigation process.
- Good to have - past experience with investigating insurance fraud (e.g. customer due diligence, KYC, AML expertise)
Benefits
- Competitive salary and A+ benefits package (medical, dental, vision, disability)
- Flexible Schedule / work environment
- Health amp; Wellness Program
- Small, collaborative and fun team
- Open office, downtown location, close to transit
- Opportunity for career growth amp; upward mobility within the company
- Latest technology, challenging problems
- Chance to disrupt the status-quo in ancient industries