Customer Advocacy Manager
PagerDuty, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)

Job Description

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You:
The Customer Advocacy Manager at PagerDuty will support and grow existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. How You Impact Our Vision
  • Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and services, field marketing, and many more to tell great stories with our customers.
  • This role will help to develop a Customer Advocacy Program that will be leveraged across the entire organization.
  • Foundations of the role include excellent communications, interpersonal skills, project management, administrative and organizational skills.
  • This role also requires creativity, problem solving, pro-active thinking and an extraordinary ability to keep track of and manage many moving parts.
  • Foundations of the role include excellent communications, interpersonal skills, project management, administrative and organizational skills.
  • This role also requires creativity, problem solving, pro-active thinking and an extraordinary ability to keep track of and manage many moving parts.
About You
  • Proactively recruit and engage customers to join the customer advocacy program that attracts and appreciates customers.
  • Develop a community of customer advocates that articulate the value of PagerDuty.
  • Drive a scalable and repeatable process for identifying and nurturing customer advocate targets in alignment with go-to market and cross-functional team priorities.
  • Be a trusted collaboration partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and services, field marketing inside many departments and with professionals at all levels.
  • Demonstrating exceptional organizational skills to manage multiple concurrent customer marketing activities, content and campaigns in a fast paced environment is essential.
  • Strong interpersonal skills to support existing and enhance new relationships with customers and other internal teams.
  • Emotional intelligence and solid judgment to ensure we are building a strong pipeline of customer advocacy.
  • Leverage Salesforce, ReferenceEdge and/or other customer reference and marketing systems to track program progress and key milestones.

Minimum Requirements
  • A bachelor’s degrees in Communications, Marketing, or a related field
  • Minimum of 3+ years experience in B2B Customer Marketing/Advocacy and proven experience with customer advocacy programs.
  • Excellent writing, communication and presentation skills.
  • Experience working with teams cross functionally.

PagerDuty offers:- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does n

Job Specification

Job Rewards and Benefits

PagerDuty

Information Technology and Services - Kingston, Canada
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