Business Analyst (Process Improvement)
Article, Canada
Job Description
We’re looking for a Business Analyst with experience in process improvement to help our Quality amp; Compliance team run remarkably better.
Who is the Quality amp; Compliance team team? Our team sets the framework and standards for our furniture quality and compliance at Article. We work closely with our sourcing partners in the field to provide support and training on how to ensure our products meet Article standards. We also conduct analysis on product performance to identify opportunities for improvement, and we coordinate with internal stakeholders in the event of a large scale product issue.
As a Business Analyst you will work on a wide range of lead process improvements, using your skills from gathering requirements, documenting current state, collaborating on changes with cross-functional partners, defining SOPs, leading training and coordinating projects.
What you’ll be doing:
- Lead process improvements within quality amp; compliance team, and broader supply chain team
- Identify opportunities for improvement, gather stakeholder feedback, and lead new initiatives and projects
- Creating clear training materials, and process documentation
- Conduct with training with relevant teams on roll-out of new processes
- Coordinate with relevant teams in the event of a product quarantine
- Operational support for large scale projects led by other team members as required
- Based on support request trends, work on small projects with relevant stakeholders to to stop customer inquiries from occurring in the first place
Requirements
post-secondary
Benefits
We want Article to be an amazing place to work, beyond a competitive salary, we provide:
- A team-oriented work environment where we win together. Article employs a wide range of experts and seeks to facilitate a culture of curiosity. We take on the job learning seriously, and we have a lot of fun doing it.
- Access to dental and health benefits package with a focus on your total wellbeing
- Discounts on our products so you can experience first hand why our customers love the Article experience and product.
- Your choice of state-of-the-art laptops with the tech and tools to easily collaborate while being remote
- We want Particles to have a sense of ownership, be truly invested in the long-term interests of the company, we offer stock options after one year of employment
Throughout COVID, our primary focus has been the safety of our Particles (employees), their families, community, customers, and candidates. We are working from home until Spring 2021 at which point we will re-evaluate based on government recommendations and guidance.
For the very limited number of roles which are physically required to be in the office, we have COVID safety protocol to which we strictly adhere. When our office is safe to open for everyone, you’ll enjoy:
- The Article HQ is a converted warehouse with in-house photo studios, an airy open layout, an open kitchen filled with snacks, premium coffees and teas (and ALL the milks).
- A dog-friendly office. We love our dog friends here at Article. If you have a well-behaved, well-socialized pup, we’d love to have them in the office too.
- Onsite fitness equipment, change rooms (including towel service!) and bike storage
- Regular extra-curricular activities, such as socials, open-mics, picnics. even cross-country skiing! We’re open to suggestions for fun new activities so bring a few ideas along.
Ready to become a Particle? Apply today. We're excited to meet you