FQA Documentation Support Technician (12 months contract)
Keywords Studios, Canada
Job Description
With studios around the world, Keywords Studios is a leading technical services provider for global video games and beyond. With locations in Asia, the Americas and Europe, Keywords Studios has a breadth and depth in multiple industry-leading service lines including Art, Engineering, Audio, Functionality QA, Localization, Localization QA and Player Support. Working across all major platforms, in over 50 different languages, Keywords Studios delivers support for its clients across the globe.
Role Overview
The Information Systems group is supporting the company developing several tools and integration between the global systems (Netsuite, Salesforce, Cronos, Coretime, etc.). You will be responsible for ensuring that the software created by the developers is fit for purpose and any bug is removed within the software before it gets deployed to everyday user. You will also be responsible for creating documentation/guides for the end-users and support them through the Jira Service Desk platform, providing help, documentation and escalating the issues to the Development Team.
Duties and Responsibilities
- Analyse use cases and create/update test cases.
- Execute different levels of testing (End to end testing, Graphical interface testing, Regression testing, Usability Testing, etc.)
- Detect and track software defects and inconsistencies
- Collaborate closely with End Users and Developers Team
- Provide Support and Documentation
Requirements
Skills Required
- 2+ years of work experience in QA.
- Experience designing test cases
- Comfortable with structured testing methodology
- Familiarity with Test Case Management software (e.g. SpiraTest)
- Strong written and verbal communication skills
- Strong knowledge of Atlassian tools (Jira Software, Jira ServiceDesk, Confluence)
Benefits
Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.