AI Customer Success Manager
SuperVisas, Canada

AI CUSTOMER SUCCESS MANAGER

Orbiseed’s AI platform extracts, standardizes and correlates diverse streams of underutilized building data. Property stakeholders of all types get fast and affordable access to accurate data across the entire lifespan of a building. This helps them reduce costs, reduce risk, and make better business decisions.

Headquartered in Toronto, Canada, Orbiseed has 14 employees and is scaling rapidly. The privately held company is a proud member of the Techstars Toronto 2020 cohort and was named among the Top 25 global companies by Founders' Institute.

You would be joining a team of dynamic professionals who share a vision of making Orbiseed a global market leader in AI technology development. We care about our people which is why we are looking for individuals who share our passion for excellence in their work while achieving balance in their personal lives. We offer the right individual a limitless opportunity to grow, with exemplary compensation and benefits. The team culture is one of respect and collaboration and we place the customer at the center of everything we do. And while we do serious work, we try not to take ourselves too seriously!

Orbiseed is looking for an AI Success Manager to manage a portfolio of existing customers in order to drive high levels of customer satisfaction, successful product use, and customer retention. In this role, the AI Success Manager will develop strong relationships with key executives, users, and other stakeholders. The AI Success Manager will be passionate about customer retention and will focus on developing a notable and loyal portfolio of clients that continually expand their use of Orbiseed’s AI platform and provide outstanding testimonials.

Requirements

Your duties will include:

• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors.
• Effectively present Orbiseed’s AI model, capabilities, and benefits to new and existing stakeholders within a customer account (including basic product demonstration).
• Maintain an up-to-date understanding of customer status through direct dialog, usage statistics, support tickets, and other metrics and feedback channels.
• Prepare and maintain, with the aid of the technical support and data science teams, a success plan for each client which encourages adoption, resolves issues, drives business value, and expands usage.
• Execute a comprehensive engagement and communications strategy that includes quarterly business reviews.
• Conduct strategy sessions for new customers to identify their business objectives and success criteria for onboarding.
• Serve as the primary point of contact to manage and triage client inquiries and issues.
• Guide and participate in user testing and end-user training preparation.
• Work across product management, product development, data science and other teams to ensure customer insights are fed back into the organization.

• 3-5 years of professional business consultant or success manager experience in AI or a related field.
• 2-3 years experience in a SaaS/Software company; a complex product is preferred.
• Strong communication skills (listening, written, verbal, presentation), with the ability to effectively understand and engage technical and business audiences.
• Data-driven approach and ability to use systems, follow-processes and incorporate analytics into workflow.
• Thirst to educate a growing and expanding customer base on AI solutions
• Highly detailed-oriented and self-motivated
• Demonstrated ability to work in a fast-paced, dynamic and deadline-oriented environment
• Within you is the potential to tell killer stories through presentations that are strong visually and in writing.

• Completed Bachelor’s Degree level of education or higher, preferably in a related major such as marketing research, sociology, psychology, marketing, management, science, or mathematics.

Benefits

Why should you join our team?

Tremendous personal growth offered

Stimulating and supportive team environment

Leave your mark in a thriving industry

Fun and creative culture that you can help build

Work closely with other AI enthusiasts

Note: Remote work is required during the current Covid-19 environment. The successful candidate should be able to work independently with minimal supervision and excellent communication skills.

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter no later than December 15th, 2020.

We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

To apply, please send your resume and c

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