Merchant Support Specialist (Customer Service/Technical Support)
Nuvei, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Mar 16, 2021
Last Date
Apr 16, 2021
Location(s)

Job Description

We are currently looking for friendly, diligent, and tech-savvy candidates with 24/7 availability to join our merchant support team.

As a Merchant Support Specialist, you will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry!

Main Duties / Responsibilities

  • Answer inbound customer service and technical support calls from our merchants.
  • Leverage documentation and support resources to perform with precision
  • Rely on professionalism and tact to resolve occasionally critical or difficult situations.
  • Ensure timely and effective resolution of merchant requests.
  • Identify trends and report them to promote continual process improvement.
  • Perform any other related tasks that are deemed essential to the success of the company and the satisfaction of our merchants.

Requirements

You are the right person for this role if:

  • You enjoy working within a team while delivering on your personal accountabilities
  • You value creating high-quality work
  • You can execute on well-documented processes and investigate solutions when there is a gap in process documentation
  • You are energized by professional skill development and learning opportunities in general
  • You are proud of your problem solving ability
  • You are always seeking opportunities to continually improve people skills
  • You possess excellent communications skills (written and spoken) in French, English (and Spanish, a plus).
  • You possess advanced computer, typing, and MS Office suite skills.

Working Language

  • English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
  • Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
  • A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.

Benefits

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, Disability leave, Paid Vacation, Paid Sick Time, RRSP and many other great benefits.

Nuvei perks also include:

  • Frequent training programs on new systems and platforms.
  • Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
  • Possibilities for advancement in various fields.
  • Modern, dynamic and pleasant work environment.
  • Ability to work from home.

Job Specification

Job Rewards and Benefits

Nuvei

Information Technology and Services - Kingston, Canada
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