Sales Engineer
RouteThis, Canada
Job Description
RouteThis is disrupting the WIFI related support industry and we’re looking for a talented and driven Sales Engineer to help us achieve our aggressive growth targets
We are looking for a Sales Engineer to support our sales and customer success teams, delivering cutting edge solutions to address the largest challenges facing tech support teams around the world and play a pivotal role for new business acquisition. Our ideal candidate is a SaaS experienced someone with a strong understanding of networking fundamentals as well as what it takes to make the complex simple for your customers and team.
If you have a strong understanding of networking fundamentals, past experience in a solutions engineering role and are looking to accelerate your career in an agile, scaling environment then we absolutely want to chat!
Requirements
As a Sales Engineer you will:
- Work closely with the Route This sales team, engaging in Qamp;A with external customer care leaders to quickly understand their internal processes and pain points
- Within the capabilities of RouteThis, design solutions to our prospect’s top challenges
- Clearly articulate the value RouteThis can bring to prospective customers
- Deliver highly compelling demos
- Post sale, work closely with the RouteThis customer success team to configure the RouteThis platform, ensuring our customer’s success
- Bring knowledge to Product, Sales and Customer Success teams based on customer and prospect interactions. Take an active role in enabling the whole organisation in product knowledge and day to day use cases
- Develop and maintain deep knowledge and understanding of RouteThis's existing and future products and services
- Recommend troubleshooting paths for our customers to follow when using RouteThis
What you bring:
- 3+ years experience in a solutions engineering or technical sales role
- Proven ability to understand customer pain points and develop solutions to their needs
- Great presentation and storytelling skills and attention to detail
- Analytical approach to problem solving
- Create solutions and to challenge the status quo towards customers and prospects
- Ability to develop relationships at all levels across organizations. You will be as comfortable talking or making a presentation to C-suite executives as you would with developers or product managers
- Demonstrated understanding of consumer networking fundamentals (wireless protocols, TCP/IP, home network configuration, common failure points, etc..)
- Proven network troubleshooting abilities
Bonus Points For:
- Prior experience in a tech support call centre, internet service provider or smart home company
- Prior experience working in a fast-growing SaaS organization
- Post-secondary degree in a technical field (Engineering, Computer Science, Networking accreditation, etc..
Benefits
Why RouteThis?
- Growth: As a rapidly growing startup, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.
- Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.
- Fun: Monthly team social events, and weekly team lunches and happy hours are all part of our culture. We never forget that work should also be fun.
- Perks amp; Benefits: We offer competitive salaries and a generous benefits package.
- Location: Located in downtown Kitchener, near the LRT and transit hub, RouteThis has a prime location.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.