Operations Intern
Luxy Hair, Canada
Job Description
Job Title: Operations Intern
Status: Temporary, Full-Time (4 Months)
Salary: Hourly
Application Closing Date: March 31st 2021
Location: Remote
Job Description
At Luxy Hair, we are the #1 rated clip-in hair extensions brand in the world, committed to bringing you the best, always. We offer over 6 product lines containing 33 unique hair shades, a range of hair tools, and the most stylish amp; up-to-date accessories for our customers to enjoy. Our products are used by A-list clientele such as Ariana Grande, Kim Kardashian, Paris Hilton, Hailey Bieber and many other customers around the world looking to enjoy high quality products that help them look and feel amazing . The products we offer continue to evolve rapidly, and our operations team is responsible for not only ensuring the procurement of new and diverse products, but is also responsible for managing the entire supply chain from beginning to end; from placing orders with our vendors to delivering the final product to our customer’s door. Moreover, the Operations Team is responsible for ensuring timely launches, amp; a seamless fulfillment experience globally. Our team is gearing up for a busy summer and is looking for an Operations Intern (May-August 2021) to join our fast paced amp; highly dynamic operations team to help fulfill the global demand for Luxy products.
Reporting to the Manager of Operations, the Operations Intern is a perfect position for entry level candidates looking to learn amp; support all things supply chain. You will add a diversity of new ideas, thoughts, and experiences to our team by supporting the daily admin of our operations processes and exploring new ways to innovate and improve our systems and processes at Luxy. Candidates applying for this role should have strong experience in completing analytical tasks, a keen interest in supporting digital operations initiatives, be growth and KPI driven and detail oriented. Ultimately, the intern will contribute to delivering value to both the internal team, and the business as a whole.
Responsibilities amp; Duties
- Support day-to-day tasks such as inventory updates, refresh of internal inventory management system, identifying any inventory discrepancies etc
- Provide a comprehensive outlook on analysis of top and bottom selling SKUs at the business, supported by customer data and reviews
- Work cross functionally with the Luxy Hair Customer Service team, in providing updates on any shipment changes and backorder dates to customers
- Support frontline communication with potential operational improvement companies, identifying top prospects worth pursuing and relaying analysis of opportunities to the Operations Manager
- Create an automated view of all purchase orders for the organization and associated delivery dates of new, recurring and limited edition SKUs
- Support operations team with various ad hoc projects and reporting needs as needed
- Attend meetings as required and record meeting minutes
- Support multiple priorities while maintaining a high degree of organization in handling administrative duties (managing email chains with prospective vendors and organizations, setting up meetings etc.)
- Support ad hoc administrative tasks amp; other needs of the operations team
Requirements
- In possession or working towards obtaining a university or college degree with a focus in business and/or, data analytics, supply chain management, economics or other related education experience is required (current students amp; new grads are encouraged to apply);
- Keen interest in learning about the e-commerce industry and direct to consumer supply chains
- Familiar with MS Office platforms, particularly Excel and PowerPoint
- Excellent communication skills (verbal and written)
- Ability to collaborate and build relationships across teams including marketing, creative and customer service.
- A creative and analytical thinker who is self-driven and capable of working in a fast paced environment
- Ability to manage multiple ongoing tasks amp; prioritize effectively
- Motivated and analytical, with strong achievement orientation and attention to detail
- Past qualitative research skills, including the ability to interpret and analyze large amounts of customer and internal data and turn it into actionable insights is an asset
- Experience creating and building process documentation for a business or organization is an asset
- Previous experience using NetSuite and/or Shopify is not required but is considered an asset
- Able to consistently demonstrate the Luxy Hair core values through your actions, including transparency, ownership, feedback, solution oriented thinking, the ability to under promise an