Department Overview:The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.
Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options). Responsibilities Include:
- Cultivate client partnerships to ensure joint alignment of short and long-term goals.
- Tracking of strategic client issues and progressing them through internal groups.
- Serving as a liaison with internal departments including sales, accounts and technical support.
- Manage multiple clients and prioritize initiatives among those clients.
- Working with technical support and operations groups to ensure timely resolution of tactical problems.
- Initiate, participate and lead departmental and intradepartmental teams and initiatives to improve processes.
Required Qualification, Skills and Experience:
- Outstanding presentation and communication skills (verbal amp; written).
- Experienced in a software product vendor or consultancy services company.
- Demonstrated knowledge of Equities - trading business flows and markets.
- Exceptional customer service and relationship building skills.
- Strong analytical skills and detail orientation.
- Self-motivated and proactive.
Desired Qualification, Skills and Experience:
- Bachelor's degree considered a plus.
- Experience in financial services or technology industry considered a plus.
- Project Management experience considered a plus.
Our CompanyION is a leading FinTech company providing pioneering software and consultancy services to customers around the globe. We serve large financial institutions, trading firms, central banks, and corporations. We are committed to automating processes that positively impact our customer’s work and provide insights to enable more informed decision making. We provide software to our customers to simplify complex processes and digitize their businesses. Our products and services help the world's leading organizations do more, in a better and simpler way than ever before.
ION software underpins the global fixed income, FX, and derivatives markets, powers the world’s central banks and manages cash and risk for thousands of companies worldwide. ION data and analytics are the golden source for Mamp;A, equity and leverage finance bankers worldwide.With a dynamic team of7,000+ employees,50+ global offices, and over 4,800+ customers worldwide, ION provides an unparalleled career experience for those who share our passion for growth and technology evolution.