IT Support Specialist Temp/Intern/Co-Op
Article, Canada
Job Description
Hey, we’re Article. We’re a digital-first furniture brand that’s working to make everyday living better by providing an easy way for people to furnish their space. We don’t have brick and mortar stores, so we’re able to deliver better value on beautiful, modern furniture. Recently named one of Canada’s fastest growing companies for the second year in a row, we’re on the hunt for talented, enthusiastic team members to join us at our headquarters in beautiful Vancouver, British Columbia.
We’re looking for an IT Support Specialist I to provide an exemplary level of participation in a company wide major IT project, to deploy JumpCloud to both local and remote end users in an efficient and accurate manner. Key responsibilities include organizing teams according to direction, connecting with each member of the company to explain and remotely deploy the tool, providing timely and effective technical support to end-users to make the migration seamless, and updating documents.
This is an Entry-level position in a company that demonstrates explosive growth and provides great opportunities for professional development.
Responsibilities
- Participate and collaborate with the team on planning phase
- Communicate technical information to nontechnical users
- Connect with each member of the company to setup users on the new platform
- Plan and work with the user remotely install and connect clients on the laptops
- Provide timely and effective technical support to the end-users to make the migration seamless
- Confirms users are fully setup and update documents accordingly
- Assist with onboarding of new users and setup and configure new accounts
- Install, test, and configure new workstations, peripheral equipment, and software
- Assist with remote tasks and requests in our remote locations
- Manage asset tracking databases for equipment by deploying a secondary package
- Attend and/or conduct training sessions for end users
- Performs other related duties as required
- Always maintain a high degree of professionalism, courteousness, and friendliness
- Generally available Monday to Friday from 8am-5pm for remote/on-site support as needed.
Requirements
- University degree or diploma in Information Technology or other related field, or 1 year of relevant experience
- Excellent communication and time management skills
- Experience supporting desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
- Experience working with Microsoft Windows and Apple OSx
- Knowledge of Office 365 and G-Suite
- Ability to thrive in a fast paced, collaborative and team-based environment
- Passionate, flexible, and motivated to help others is key
- Comfortable working in a dynamic environment and must be open and adaptable to shifting priorities
- Ability to work independently and understand when to escalate issues
- Ability to train users
Benefits
We want Article to be an amazing place to work, beyond a competitive salary, we provide:
- A team-oriented work environment where we win together. Article employs a wide range of experts and seeks to facilitate a culture of curiosity. We take on the job learning seriously, and we have a lot of fun doing it.
- Access to dental and health benefits package with a focus on your total wellbeing
- Discounts on our products so you can experience first hand why our customers love the Article experience and product.
- Your choice of state-of-the-art laptops with the tech and tools to easily collaborate while being remote
- We want Particles to have a sense of ownership, be truly invested in the long-term interests of the company, we offer stock options after one year of employment
Throughout COVID, our primary focus has been the safety of our Particles (employees), their families, community, customers, and candidates. We are working from home until Spring 2021 at which point we will re-evaluate based on government recommendations and guidance.
For the very limited number of roles which are physically required to be in the office, we have COVID safety protocol to which we strictly adhere. When our office is safe to open for everyone, you’ll enjoy:
- The Article HQ is a converted warehouse with in-house photo studios, an airy open layout, an open kitchen filled with snacks, premium coffees and teas (and ALL the milks).
- A dog-friendly office. We love our dog friends here at Article. If you have a well-behaved, well-socialized pup, we’d love to have them in the office too.
- Onsite fitness equipment, change rooms (including towel service!) and bike storage
- Regular extra-curricular activities, such as socials, open-mics, picnics. even c