Associate VP, Tech Enablement Operations

Associate VP, Tech Enablement Operations
ATB Financial, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 27, 2021
Last Date
Apr 27, 2021
Location(s)

Job Description

Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.

Job Number: REQ1655

Location: Anywhere in Alberta

Apply by: Friday April 2nd, 2021

Paygrade: P-OTH

# Positions available: 1

Reporting to the Head of Technology Enablement, the primary focus of this position is to build up and support ATB team members' ability to continue to do their best work through relying on the availability of foundational technologies. Technology Enablement is a core part of the Technology, Innovation amp; Engineering (TIE) team within ATB. This role is required to collaborate with the respective Technology Enablement teams to the planning and validate of foundational changes, monitoring activities and handling of service delivery / outages. This role will also execute on the needed strategies and tactics to ensure effective day-to-day execution of services and ensure related initiatives are defined and completed as part of the overall ATB, TIE and Technology Enablement plans. In addition, this role is also required to continuously measure and work to develop plans to increase team performance levels.

You will find success based on your ability to manage and deliver in the following areas:

Service Delivery amp; Technology Enablement

  • Be the champion for ATB’s technology enablement efforts for ATB team members to do their best work by fully relying on the availability of ATB’s computing systems, with a focus working to ensure effective implementations / changes and ensuring effective coordination processes are in place to handle service disruptions / outages.
  • Working with the ATB Risk amp; Integrity, ATB Information Security and ATB Internal Audit teams to ensure that the organization's applications are effectively secured and that risks are mitigated.
  • Overseeing support activities in conjunction with other TIE teams to ensure the applications perform well in production and have technology governance plans in place.
  • Actively negotiate vendor service statements of work and /or managed service contracts. Provide recommendations for contract approval to senior executive.
  • Establish and deliver on key strategic objectives for the Environments amp; Release Management team, with a focus on the following service areas, but are not limited to:
    • Operations Execution
    • Service Delivery Management
    • Enterprise Technical Change Enablement (i.e. tech change management)
    • Environments and Release
    • Resiliency Services and Technology Risk
    • Cloud Broker
    • Enterprise Technical Event Management / Monitoring
    • Capacity Management
    • Reporting / Operational Excellence

Strategy amp; Management

  • Be a champion and catalyst, working with other Technology Enablement amp; TIE teams to deliver on the strategic goals related to ATB cloud computing.
  • Understanding new technology and emerging delivery methodology trends and determining viability for ATB, particularly as the trends relate to running core technology solutions in the cloud.
  • Working closely with all ATB teams to assess and determine how ATB can better run our computing infrastructure and reduce overall cost to help ATBs efficiency ratio.
  • Ensuring adherence to department budget, including future detailed budget planning.
  • Be an active participant in ATB strategic and tactical planning processes to provide trusted technology guidance.
  • Actively negotiate and manage statements of work and /or service contracts with third-party vendors to ensure compliance and quality. Provide recommendations for contract approval to Head of Technology Enablement as appropriate.

Key Performance Indicator / Service Level Achievement

  • Work to develop and continuous enhance the key measurements to be used to measure service performance, especially with other TIE teams.
  • Develop, maintain and continuously improve the overall understanding of systematic system issues / problems and be advocates for addressing amongst TIE teams.
  • Perform analysis of key service trends and ATB needs to drive out plans to enhance or improve on the overall service reliability
  • Ensure any plans developed to increase performance or delivery are subsequently executed on.
  • Continuous monitoring and improvement of service levels keeping in line with business process and change.

Organizational Collaboration amp; Technology Advancement

  • Be the champion, working with other ATB teams, to meet and exceed ATB’s organizational technology adoption efforts related to being fully in the public cloud, ensuring the highest level of information security and highest level of cybersecur

Job Specification

Job Rewards and Benefits

ATB Financial

Information Technology and Services - Calgary, Canada
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