Courier Operations Manager - Last Mile Logistics
Goodfood Market Corp., Canada
Job Description
Goodfood (TSX:FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. Goodfood members get access to a unique selection of products online as well as exclusive pricing made possible by its world-class direct-to-consumer fulfillment ecosystem. Goodfood currently has more than 300,000 active subscribers and over 3500 dedicated and passionate employees across Canada.
We are looking to recruit an ambitious operations-focused individual in a dynamic supply chain role as an Operations Manager in Toronto on Goodfood’s Courier Operations team. As an operational leader, you are at the front-lines of Goodfood’s last-mile grocery delivery effort, and you will oversee a growing team of hourly supervisors and associates across multiple locations in the GTA and Southern Ontario.
Operations Managers are responsible for managing all under-the-roof (UTR) warehouse operations. This includes ensuring the efficient and accurate sortation and movement of orders on a daily basis from multiple sites. They will also work cross-functionally with our on-the-road (OTR) Central Command team to maintain relationships with our couriers, and working with them to ensure planning and issue-resolution can be executed quickly and at a low cost-per-box of delivery.
Responsibilities:
- Lead the daily planning and execution of Goodfood’s same-day grocery final mile operation in Toronto to ensure cost effective distribution to all Members through the tactical leadership and on-site coordination of order sorting and vehicle loading activities
- Manage a team of supervisors and warehouse associates operating across multiple distribution facilities that run 18 hours per day, 7 days a week
- Oversee the maintenance, organization and execution of operational SOPs for distribution centers in independent and shared facilities across Southern Ontario
- Ensure that chain of custody data for every order is meticulously maintained
- Implement continuous improvement projects and share ideas that drive efficiencies, best practices, and cost savings across shifts and the delivery network
- Work cross-functionally with central command teams to drive on-the-road (OTR) excellence and upstream supply chain teams to minimize disruptions to planned operations
- Execute tactical planning and forecasting; performance appraisal and address staffing needs on a weekly, monthly and quarterly basis
- Lead local recruiting to identify and evaluate supervisor/associates and internal/external candidates for promotion and hire.
- Mentor, train and develop teammates for career progression and learning
Requirements
Basic Requirements:
- A Bachelor's Degree (any discipline) or Diploma (supply-chain focused) from an accredited post-secondary institution
- Direct management experience of hourly employees
- Hold a valid driver’s license (travel may be involved)
Desired Skills amp; Experience:
- Degree in Engineering, Operations, Supply Chain Management, or other relevant area of study with an MBA or Master’s degree being preferred
- Drives operational excellence You possess strong operational intelligence from 3+ years of direct experience in a manufacturing, production, distribution or logistics environment
- Comfortable in Excel (or any other tool) You have a proven ability to navigate spreadsheets and existing tools; new technology excites you!
- Team building You have previous experience interviewing, hiring, conducting performance management, developing, and terminating employees to build and maintain an all-star team
- Detail oriented You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
- A natural communicator You can explain information and processes to a variety of audiences written and verbally
- Ability to prioritize effectively, multitask and easily manage stress
Availability:
- You are comfortable working a non-standard schedule where needed to best align with critical business operations including overnight, weekends and holidays
- Sunday to Thursday until you have developed a team of supervisors who can effectively operate independently on the busiest delivery days
- 6:00 AM start times on most days
Cultural Fit:
- Customer obsessed - willing to do whatever it takes to ensure an excellent Member experience
- Grit have an entrepreneurial and resourceful get