Our Purpose:
We are here to create a world served by exceptional professionals. Our products: Casper, Snapshot, and Duet (together called the Altus Suite) and Altus Insights, help higher education institutions to look beyond book smarts, seeing a clearer, more holistic view of applicants. It’s used by 265+ academic partners in Canada, the US, Australia (and growing!) with 150,000+ applicants taking the test each year, and covers 80% of all US medical school applicants. We also host the Admissions Summit, an annual 2-day conference, and power the Alo Grant, an annual $100,000 research fund.
Our Operations Team Philosophy:
On the Operations Team, we fundamentally believe that we will always be greater than the sum of our parts. We love to teach and learn from one another, and we’re always there to lend a hand. We work hard, we take initiative, and we lean into our challenges because that’s where we grow. We celebrate each other's wins and learn from one another’s mistakes. We recognise the importance of diversity of thought and we strive to welcome all perspectives and opinions to the table. We communicate, early and often, because no problem ever came from over-communicating. And finally, we care- alot- about our work and our team.
The role:
The Operations Coordinator (User Support) will be a key member of the Operations team, responsible for direct, daily engagement with our users (applicants and programs) to ensure a positive user experience. They will act as the face of Altus for our users, as well as be the user’s voice within the organisation to help deliver feedback and drive continuous improvement.
They will become an expert on the Altus Suite and Altus Insights and provide top notch support to our users world-wide, as well as exceptional leadership to our test support personnel, which the Operations Coordinator will help train and coordinate with during live tests.
They will be skilled in technical support and troubleshooting any concern surrounding the Altus Suite of testing products, and be a crucial part of the improvement and growth initiatives in all areas associated with support and operations (i.e. test operations and automation, testing accommodations, communication and process improvement, security and proctoring, user experience, etc.).
This is a full-time role reporting to the Operations Manager, ideally located in Ontario but open to other parts of Canada (and comfortable working from home for at least the next 9-12 months while we maintain our CV-19 precautions).
Within 1 month, you will:
Within 6 months, you will:
Within 12 months, you will: