System Support Technician II
Aviso Wealth, Canada
Job Description
Aviso Wealth:
At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to service, partnership, and innovation. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic culture sets Aviso Wealth apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.
The Opportunity:
We’re looking for a System Support Technician II to join our IT team.
Reporting to the Director, IT Service Delivery the System Support Technician II is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.
Who you are:
- Service You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- Execution You are committed to achieving your goals and to succeed. This includes focusing on getting things done, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- Collaboration You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
What your day looks like:
- Responds in a timely manner to incoming support requests via phone, email and ServiceDesk
- Triages incoming support requests to ensure they are routed to the appropriate technical group
- Provides support to internal and external end users on a variety of technical issues
- Tracks and monitors technical issues, coordinates and works with internal IT staff and external service providers to ensure resolution to agreed service levels
- Identify, recommend, develop, and implement end user training programs and documentation to increase computer literacy and self-sufficiency
- Installs and configures end user computing equipment
- Supports, monitors, tests, and troubleshoots hardware and software problems
- Performs software deployments using enterprise management tools
- Supports and maintains user accounts, including Active Directory and various other systems
- Builds and deploys new-release software packages via Desktop Central to ensure security vulnerabilities are minimized
Requirements
Your experience and skills:
- Completion of a post-secondary certificate or Diploma in IT or equivalent experience combined with MSCE (current within last 3 years)
- Minimum 5 years’ experience providing technical support in an enterprise environment
- Thorough knowledge of current business hardware and software technologies
- Proficient in all versions of Microsoft desktop and server operating systems
- Skilled at troubleshooting in a Microsoft network environment
- Experience with investment industry data systems such as Dataphile or Univeris would be considered an asset
- Thorough knowledge of current business hardware and software technologies
- Proficient in all versions of Microsoft desktop and server operating systems
- Excellent troubleshooting skills in an enterprise computing environment
- Highly self-motivated and results oriented
- Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
- Strong leadership and mentoring skills
- Fluent communication skills in English are required and bilingual skills in French are an asset
Benefits
Why Aviso Wealth?
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave