Director, Fraud Risk Management
Paramount Commerce, Canada
Job Description
Paramount has been at the forefront of financial technology innovation and has become a trusted partner to hundreds of leading merchants around the world.
We enable merchants to access the global banking system for reliable and secure consumer financial data intelligence and payment processing.
Paramount originated in Toronto and has grown to include offices in, Vancouver, London, Malta, and Las Vegas.
We are a global team of smart, dedicated people committed to finding ground-breaking solutions to ecommerce challenges. We foster an inclusive, collaborative environment where all voices are heard, all people are respected, and all triumphs are celebrated. We also recognize that leading-edge innovation means doing things that have never been done before. Sometimes we’ll fail. That’s good, because we learn from failure, take what we learn, and move on to success.
We are seeking a Director, Fraud amp; Risk Management to join our Risk team. In this role, you will be responsible for developing our transactional risk capabilities that are key to the future growth, scalability and success of our business. The role requires strong leadership, the ability to drive and manage positive change, and the application of hands-on experience working in the payments industry.
Due to COVID-19, the position is remote until further notice.
What will you do?
- Lead the overall scope and continuous improvement of our transactional risk program
- Build, motivate, lead, and coach a team of anti-fraud and risk management experts
- Review the fraud risk of incoming transactions using third-party software tools to minimize fraud-related losses
- Analyze historical data sets to discover fraud patterns and write rules that can be used to improve our fraud program
- Manage cases related to transactional and identity fraud cases reported by our customers Merchants and Consumers
- Benchmark anti-fraud best practices to ensure that our systems and controls adequately address fraud typologies
- Establish KPIs and regular reporting for payment products that provide transparency of ongoing performance across the business
- Monitor fraud risks on an ongoing basis to enhance our controls to minimize fraud risks including reputational and financial losses. Ensure fraud and reputational risk levels are not
surpassed (meeting KPIs amp; KRIs) and managing stakeholders - Build robust processes to investigate fraud cases and make decisions regarding escalation and resolution
- Accurately log and track fraud case information to enable accurate reporting and analysis
- Work with our product team to develop new approaches to prevent ongoing fraud
You will have/be:
- 5+ years of experience in fraud prevention within the payments or banking industry
- 3+ years of leadership experience
- Experience working with 3rd party risk management systems
- Excellent understanding of ACH/EFT fraud, card flows, and payments
- Experience working in a business environment where scalability
- Clear and effective verbal and written communication skills
- The ability to manage and track multiple priorities
- The ability to navigate through difficult situations and make critical decisions
- Knowledge of ACH/EFT/NATCHA chargeback rules would be helpful in this role.
- Strong Excel Skills
- A CFE designation (asset)
At Paramount, we celebrate diversity and know that our company is stronger with a multicultural team that brings different experiences and backgrounds to the job. We also know that your work team isn’t your only team. Work-life balance isn’t just something we say; it’s something we live.
Paramount welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Paramount Commerce takes great pride in our ethical and fair hiring practices. All individuals who are offered employment, whether directly or indirectly, are always required to go through a formal application and interview process. We will never ask for money or payments from applicants at any point during the recruitment process.
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