Web Development Support Engineer
PDFTron Systems Inc., Canada
Job Description
Location: Vancouver
PDFTron is an industry-leading provider of document processing technology that powers everything from traditional desktop software (like AutoCAD), to web apps (like DocuSign), and mobile apps (like Xodo). Customers like IBM, Boeing, and Microsoft come to PDFTron not just for PDF functionality but to also realize their mobile and web strategies for document management/processing and more! We are a fast-growing company, and have secured a $95M strategic growth investment in 2019, which has made five acquisitions in the previous 12 months.
With over 20 years of document engineering, we are actively changing the way people work with documents by being the SDK of choice for thousands of companies world-wide within virtually all industry verticals, powering solutions used by millions of users. Our Xodo app has over 15M installs and the highest (4.7 Stars) rating among PDF productivity apps.
We foster an atmosphere of opportunity, growth, and success for every single individual amidst an exciting, challenging and entrepreneurial culture where career progression is based on merit, not tenure. Guided by a clear company vision, every member of our vibrant team is empowered to be a contributor, innovator and successful leader.
THE ROLE
As a Web Development Support Engineer, you'll be responsible for providing developer-to-developer technical and product support for PDFTron's Web PDF and document processing SDKs to our rapidly growing customer base, and you will also work on challenging programming and documentation projects.
You have this uncanny ability to discuss technical issues with both techies and non-techies, and communicate with confidence and ease. You are a natural idea accelerator and understand what it takes to work on mission critical projects. You are adventurous, competitive and driven to excel.
This is a great opportunity to learn all aspects of PDFTron's technology, be a key player in shaping our future product roadmap, while expanding your knowledge and developing your skills spanning the areas of customer service, technical support and multi-language/platform development, leading to career progression into either development or solution engineer positions with PDFTron. For entry-level applicants, we are willing to train the right candidate.
- Design, code and debug applications in JavaScript/HTML/CSS.
- Provide timely and effective technical product support to existing and potential clients via email, chat, or phone.
- Analyze, debug, and critique customer application source code to diagnose and address any mistakes in design or implementation.
- Take ownership of technical issues, and work with our development teams to resolve more advanced issues when necessary.
- Proactively scope customer needs, and effectively recommend technical solutions using PDFTron technologies.
- Assist customers with evaluations or beta implementations of PDFTron technologies.
- Generate and maintain product documentation, and website content
- Design and implement continuous integration infrastructure for software development, testing, documentation, and customer deployment, using DevOps tools like Jenkins.
- Stay abreast of electronic document standards, industry developments, trends, emerging technologies, as well as competitor offerings.
Requirements
- A degree in computer science, computer/software engineering or equivalent.
- 2 - 3 years’ experience developing complex software projects.
- Strong proficiency in one or more of the following: C/C++, Java, C#, JavaScript/HTML/CSS.
- Experience in development on either Windows (.NET and native), Linux, or Mac environments. Experience in developing on mobile, or web platforms, a plus.
- Strong analytical and problem solving abilities.
- Comfortable working independently, as well as part of a fast-paced and collaborative team environment.
- Excellent interpersonal and communication skills, both written and verbal.
- Passionate about customer service, with previous customer service/technical support experience being a definite bonus.
- A can-do attitude, strong work ethic, and an eagerness to learn and to take on new challenges.
- Ability to work effectively through correct prioritization and management of tasks.
Benefits
- Competitive salary commensurate with experience amp; qualifications.
- A generous extended benefits package and stock option grant.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous environment.
- Bi-weekly lunches and monthly socials (virtual for now).
- Unlimited personal development budget so you