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Dispatcher Job in Canada
BURNCO Rock Products Ltd. , Canada

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
High School or equivalent
Total Vacancies
1 Job
Posted on
Apr 14, 2021
Last Date
Jul 14, 2021

Job Description

Excellence. Integrity. Passion.

Since 1912, BURNCO has been supplying aggregate construction materials as a successful, family-run business based in Calgary. Over the last 108 years we have embraced innovative technology and new marketplaces while always maintaining the vision and values that were first introduced by our founder, James F. Burns. Today we continue our unwavering commitment to safety, our renewed focus on family leadership and our steady, dependable growth into the future. We look forward to having you join us on that journey.

BURNCO Rock Products is hiring a qualified Ready-MixDispatcher for our Edmonton operations. Reporting to our Edmonton Area Operations Supervisor you will monitor all daily orders, effectively dispatching deliveries to provide customers with the best service possible. In the process you will verify that the proper mix design is given to ensure maximum value as well as working with customers and the sales team to optimize delivery and plant utilization. You will achieve these objectives by having a clear understanding of the needs of the customers, operational capability of production facilities, logistics capabilities of the mobile fleet and availability of professional ready-mix drivers.

When applying, we will be looking for your familiarity with the Command Dispatch System, strong communication skills, key knowledge in concrete quality and value-added offerings.

This is a full-time, hourly position in an extremely high-paced environment that will require overtime shifts and some weekend work from time-to-time.

****Excellent wages with the ability to earn significant increases from your experience and performance.****

What you will be doing:

Location: Edmonton, Alberta


  • Schedule trucks to maximize time efficiently and effectively
  • Ensures that drivers are informed of any additives such as fibre, colour, etc
  • Aids drivers in locating job sites if they are having problems
  • Contacts customers when concrete delivery is not on schedule
  • Work with customers, sales people and operations to optimize delivery and plant utilization
  • Ensure that orders are delivered out of the most cost-effective plant to ensure the best returns for BURNCO
  • Work with Maintenance supervisor coordinating truck repairs and servicing

Order Taking

  • Ensure the most cost-effective mixes are used and pulled from job project approved mixes
  • Checks mix design with customer to ensure that there are no errors
  • Quotes prices for COD customers
  • Ensure that value added products and premium services are offered on all orders taken
  • Ensure that all extra charges (premium services) are documented and passed on for billing (Overtime, order cancellation, standby, etc.)

Customer Relations

  • Answers telephone in a polite and friendly manner
  • Documents all customer complaints for both product and drivers, and handles complaints expeditiously
  • Maintains a good Company image for service and quality

Employee Relations

  • Ensures that work place is neat, clean and well-maintained
  • Contributes to a positive work environment
  • Cooperates and works with other Departments and Divisions in BURNCO
  • Assist Operations Supervisor in the process of discipline
  • Training of all new personnel in dispatch office, dispatch, batch, order taker
  • Work with operations and sales personnel relating to deliveries, reclaimed concrete and staffing


  • Assist Supervisors in the process of discipline
  • Attend staff meetings as required, and report on operational activities and make suggestions for overall utilization improvements
  • Assist and guide all operational staff, Batchman, order takers, Quality Control and shop staff to effectively organize their day
  • Assist the Operations Supervisor in other areas as required


What we would like from you:


  • High School Diploma or Post-Secondary Degree

Experience amp; Abilities

  • Dispatching experience in the concrete or related industry would be preferred
  • Considerable knowledge in concrete pricing, value added products and premium services as well as the ability to work with Sales to promote them
  • Considerable knowledge of concrete technology
  • Ability to maintain a high level of confidential information regarding proprietary mix designs and contract pricing
  • General knowledge of safety and environmental regulations, Ministry of Transport policies and regulations, company policies and procedures
  • Excellent communication skills with a proven track record of strong written and verbal customer service experiences
  • Ability to handle and deal with customer complaints in a professional manner
  • Good telephone manner
  • Self-starter and motivated with responsible work ethic
  • Strong math and problem solving skills
  • Highly organized, good decision making skills and the ability to work well in a fast-paced environment
  • Proven team player with a positive attitude and ability to establish and maintain effective working relations with subordinate personnel, department officials, public and private agencies and the general public
  • Ability to work under pressure with ever-changing deadlines and work environments
  • Must be willing to work flexible hours including Saturdays
  • Basic computer skills are required (Excel, Word, Outlook) combined with experience navigating the internet and the technical ability to learn custom software applications

We will still consider you if you have (including most of the above requirements):

  • The combination of education and experiences that result in the required level of knowledge, skill and competence to be successful at a high level in this role
  • A stellar and demonstrable customer service background in a related industry
  • The desire and ability to learn our dispatching program and related technologies, as well as our industry challenges
  • Willing to work weekends and overtime as required

IMPORTANT: As this is a safety sensitive position, it is a condition of employment that candidate selected for hire must successfully pass a pre-employment criminal background check, drug and alcohol screen (including cannabis), as well as a comprehensive Fitness For Work assessment (Audi amp; Spiro).



At BURNCO, we believe in paying people what they’re worth. To ensure our pay levels are competitive, we participate in comparative salary surveys and analysis.


BURNCO has a performance-based culture where salary increases are linked to performance from an individual contribution and overall company measure.


BURNCO offers and extensive employee benefits package including: Health and Dental Care, Vision, Life Insurance and a retirement savings plan.


BURNCO wants to assist employees in preparing for life after working. Through our group RRSP program, employee’s contribute up to 6% of their base salary annually and BURNCO provides an equal match to that contribution.

Job Specification

BURNCO Rock Products Ltd.

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