Development Acceleration Program Coordinator (DAP)
Genetec, Canada

You will be working in a fast-paced but fun and casual environment in close collaboration with other Program Coordinators and the technical teams. Our collective goal is to provide an excellent service and exceed expectations in all types of engagements with our partners.

You will go through the training activities organized by the company and the department to get all the necessary knowledge on the product and services we offer. Moreover, the team will also provide tailored coaching and guidance to help you ramp up quickly and excel in your immediate tasks, as well as reach your personal and professional goals.

• Coordinate and participate in the presales sessions with prospective partners
• Manage Genetec Software Development Kit (SDK) applications from prospective partners
• Manage provision of the SDK tools, samples and documentation for the development needs
• Obtain definitive data on the scope of planned integration and coordinate the approval through evaluation and, if required, collaboration with the relevant Product/Commercial teams
• Collaborate with the Legal Services to present the required information for preparing of the SDK Agreement
• Track partner data and integration status within the Genetec systems, including CRM, SharePoint, Add-on Portal, etc
• Provide demonstration and production licenses to partners
• Provide answers or direct to the appropriate teams for any questions related to the program, from external or internal sources
• Collaborate with the Inside Sales team to make sure Quotes are processed properly
• Collaborate with the Customer Service team to make sure Purchase Orders are received and processed properly
• Collaborate with the Marketing team to announce all relevant information via internal and external sources
• Coordinate the SDK Training, Integration Certification and other sub-activities
• Provide L0 technical/licensing assistance and help coordinate Technical Assistance activities
• Provide statistical reports on the program
• Participate in the program improvements processes and other side initiatives
• In conjunction with the other team members, guide and supervise interns

• Experience in coordination/account management role
• Experience in working in Agile environment
• Experience with Microsoft Office (Excel, Word.)
• Ability to work independently and with a strong team spirit
• Ability to simplify technical concepts
• Ability to be organized, detailed and process-oriented
• Excellent English and basic French, written and spoken

• Some knowledge of the Genetec product and service offering
• Some technical (development, DB, SDK) background
• Knowledge of additional languages
• Experience with PowerBI

• Attractive compensation package
• Training Tuition Reimbursement Program
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)/Virtual cooking classes
• Work-life balance with a flexible working schedule
• Free, unlimited coffee
• Private, free parking for all employees
• Onsite fitness facility with personal trainer/Virtual exercise classes

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself! Genetec Culture

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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