Temporary Floating Customer Service and Office Administrator - Fraser Valley (4-month-contract)
Craftsman Collision, Canada

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

This is a temporary position (4-month-contract) that requires travelling between locations in the Fraser Valley. There is the possibility of extension into permanent employment.

Customer Service

• Interacts with customers in a caring, friendly and professional manner and assists in clearly identifying the customers’ needs to relay to the rest of the team. Gathers all required information to pass along to estimator;
• Takes ownership of a customers’ concerns and issues until they are satisfied or until they are able to pass them on to the appropriate person;
• Answers phones, handles telephone enquiries, books appointments, makes appointment reminder calls and notifies customers of repair completion as directed;
• Signs customers in and out and collects all necessary payments

Office Administration

• Downloads and prints assignments from insurance companies using Audatex and Mitchell and prepares new files for estimators;
• Manages the shop’s email inbox and forwards, distributes or files emails accordingly;
• Orders all office supplies
• Coordinates filing, storage and disposal of all office paperwork/records;
• Assists Shop Manager with event organization (ie: prize donation collection, staff lunches, vendor gifts, holiday decorating);
• Arranges courier services when necessary;
• Liaises with Head Office to provide any requested information in a timely manner, including IT, Real Estate, Operations, HR, and Marketing departments;

Daily Bookkeeping Duties

• Updates CMS for arrived and delivered vehicles as changes occur;
• Closes POS machine, prints and posts the Deposit Journal. Prepares a bank deposit slip daily for any cash/cheques;
• Finalizes all work orders from previous day and bill insurance companies accordingly. This includes entering, printing and filing ICBC claim cycle time/payment request information via ICBC website (BC only);
• Invoices parts/sublet/rental invoices relating to work orders via Purchase Orders and reviews any discrepancies;
• Posts any A/R cheques into Traverse A/R and reconciles any over/short payments;
• Banking as required (at least weekly)

Monthly Bookkeeping Duties

• Prepares all payable cheque runs (mid amp; month end). This includes the reconciliation of petty cash, management expenses and balancing all invoices to be paid to vendor statements and Traverse A/P lists. Prepares monthly log for Head Office for any aging A/P amounts;
• Updates employee payroll profiles as necessary, uploads employee documents/certificates to Dayforce and ensures all employee information is correct;
• A/R Collections on unpaid balances including sending statements to customers and preparation of monthly log for Head Office;
• Follows month-end procedures on the first day of every month as outlined in the Shop Manual and reviews monthly reports with Shop Manager

Shop Support

• Helps with directing and arranging vehicle tow-ins and any necessary customer contact;
• Organizes work orders for incoming appointments;
• Other related duties as assigned.

Requirements

To be successful in this role the ideal candidate will have:

• Minimum of 3 years' related experience in a fast-paced, team-oriented environment
• Post-secondary courses in a related field an asset
• Strong interpersonal skills with customer service-oriented attitude
• Experience with accounts receivable, accounts payable, and payroll preferred
• Demonstrated ability to multi-task and prioritize, effectively managing time with minimal supervision
• Detail oriented and able to complete tasks with a high degree of accuracy
• Strong verbal, written and listening skills
• Proficient in Outlook, Word and Excel with the ability and willingness to learn new applications
• Demonstrated desire and aptitude for learning and development
• Previous experience with payroll or HRIS systems preferred; Dayforce experience an asset
• Must have a valid driver's license and access to a vehicle
• Must be legally entitled to work in Canada with no restrictions

Benefits

When you’re part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.

Job Rewards and Benefits