We are looking to recruit an ambitious operations-focused individual in a dynamic supply chain role as an Operations Manager in Ottawa on Goodfood’s Courier Operations team. As an operational leader, you are at the front-lines of Goodfood’s last-mile grocery delivery effort, and you will oversee a growing team of hourly supervisors and associates.
Operations Managers are responsible for managing all under-the-roof (UTR) warehouse operations. This includes ensuring the efficient and accurate sortation and movement of orders on a daily basis from multiple sites. They will also work cross-functionally with our on-the-road (OTR) Central Command team to maintain relationships with our couriers, and working with them to ensure OTR planning and issue-resolution can be executed quickly and at a low cost-per-box of delivery.
Position Areas of Responsibility
- Lead the daily planning and execution of Goodfood’s same-day grocery final mile operation in Ottawa to ensure cost effective distribution to all Members through the tactical leadership and on-site coordination of order sorting and vehicle loading activities
- Manage a team of supervisors and warehouse associates operating across multiple distribution facilities that run 18 hours per day, 7 days a week
- Support the recruitment of independent contractor delivery drivers and act as the primary escalation point for
- Oversee the maintenance, organization and execution of operational SOPs for distribution centers in independent and shared facilities across Southern Ontario
- Ensure that chain of custody data for every order is meticulously maintained
- Implement continuous improvement projects and share ideas that drive efficiencies, best practices, and cost savings across shifts and the delivery network
- Work cross-functionally with central command teams to drive on-the-road (OTR) excellence and upstream supply chain teams to minimize disruptions to planned operations
- Execute tactical planning and forecasting; performance appraisal and address staffing needs on a weekly, monthly and quarterly basis
- Lead local recruiting to identify and evaluate supervisor/associates and internal/external candidates for promotion and hire.
- Mentor, train and develop teammates for career progression and learning
Basic Requirements
- Must be willing and able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and to frequently push, pull, squat, bend, and reach
- A Bachelor's Degree (any discipline) or Diploma (supply-chain focused) from an accredited post-secondary institution
- Direct management experience of hourly employees
- Hold a valid driver’s license
The Ideal Candidate
- Strong academic record from a top-tier college or university with a degree in Engineering, Operations, Supply Chain Management, or other relevant area of study with an MBA or Master’s degree being preferred
- Drives operational excellence You possess strong operational intelligence from 3+ years of direct experience in a manufacturing, production, distribution or logistics environment
- Comfortable in Excel (or any other tool) You have a proven ability to navigate spreadsheets and existing tools; new technology excites you!
- Team building You have previous experience interviewing, hiring, conducting performance management, developing, and terminating employees to build and maintain an all-star team
- Detail oriented You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
- A natural communicator You can explain information and processes to a variety of audiences written and verbally
- Ability to prioritize effectively, multitask and easily manage stress
Availability
- You are comfortable working a non-standard schedule where needed to best align with critical business operations including overnight, weekends and holidays
- Sunday to Thursday until you have developed a team of supervisors who can effectively operate independently on the busiest delivery days
- 6:00 AM start times on most days
Cultural Fit
- Customer obsessed and willing to do whatever it takes to ensure an excellent Member experience
- Grit have an entrepreneurial and resourceful get-it-done attitude
- Commercial mindset with an understanding of what to do in order to be profitable and successful while serving all Goodfood members
- A passion for food, e-commerce, logistics, operations, and technology
Why Goodfood?
- E-commerce/ Startup and fun work environment
- Ability to directly impact company results
- Lots of opportunities for growth