Client Services Associate - Montreal

Client Services Associate - Montreal
Dialectica, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 27, 2021
Last Date
May 27, 2021
Location(s)

Job Description

About Dialectica

Founded in 2015, Dialectica is an information services start-up that innovates how business professionals share knowledge and gain access to primary research worldwide. Dialectica partners with the world’s leading investment and consulting companies, enabling them to collect real-time information and market insights from industry experts across markets, industries, and regions.

Guided by its mission to achieve unparalleled customer recognition, Dialectica is building the most trusted and innovative knowledge-sharing platform in the world. Every day Dialectica works on its aspiration to be a truly industry-leading organization by attracting and cultivating ambitious talent based in Athens, London, New York, and Montreal. Dialectica plans to have a strong presence across the world with more than 1,000 team members in the coming five years.

Dialectica has been recognized as one of Europe’s fastest-growing companies for 2021 by the Financial Times and as one of the Best Workplaces and a top employer in Greece in 2020 by the Great Place to Work Institute.

About the role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the Latin American telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the United States.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management amp; prioritization, negotiation, and professional communication skills.

Your key responsibilities will include:

  • Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
  • Utilizing phone, LinkedIn, and email outreach to connect with experts
  • Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality

About the Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming an Associate Manager in less than 1 year and a commercial business leader in 5 years.

What we look for

At Dialectica, we don’t believe in a one size fits all approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

  • Academic achievement gained in any undergraduate field
  • Participation in extracurricular activities with proven records of leadership
  • Strong interest and passion for the business world evident through your studies, internship or extra-curricular activity
  • A development mentality to view setbacks and short term challenges as learning opportunities for growth
  • A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value

Requirements

  • 0-3 years of work experience
  • Bachelor’s degree or higher
  • Fluency in English is a must
  • Fluency in another language(s) such as French, German, Italian, Spanish, Japanese, Korean, and/or Mandarin are a huge plus!

Not sure if you have it all? Apply anyways so we can get to know you and learn how you can deliver value at our company.

Benefits

  • The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
  • Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, step up programs, and foreign language courses

Job Specification

Job Rewards and Benefits

Dialectica

Information Technology and Services - Athens, Greece
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