Workflow Consultant
PatSnap, Canada
Job Description
Ready to grow?
At PatSnap when we talk about growth, we don’t just mean your career trajectory. Growth to us means creating opportunities for employees to be challenged, take ownership over initiatives, spread entrepreneurial wings and feel safe to try new things. We are passionate about creating a culture where your progression is a unique experience, with you in driver's seat.
As the leading global innovation intelligence platform, we help customers identify technological opportunities that could affect the future growth and survival of their business by connecting and analyzing information from a variety of global data points. We call this connected innovation intelligence. Not familiar with that term? Don’t worry, we’ll teach you all about it or you can learn more here.
We’re scaling quickly and looking for Workflow Consultant who is a fearless change agent, eager to be at the forefront of innovation and not afraid to take the path less traveled. Sound like you? Then take a look at the responsibilities and requirements below, this might just be your #dreamjob.
Due to COVID-19 Guidelines, this role is 100% remote/work from home until we can safely return to the office.
The Role
We are looking for a Workflow Consultant to join our Client Services team. This position is responsible for handling client and employee training, and education on the PatSnap products.
You will educate our clients and help develop our client training curriculum internally and externally. In addition to training clients in person and by webinar, the Workflow Consultant will also help develop online training materials.
The role would suit someone with 2 or more years in a Technical Trainer Role, ideally with an IP background.
What can I expect to do?
- Train New Users on how to efficiently use the PatSnap product to achieve their objectives
- Deliver bespoke training workshops for our clients based on their requirements
- Create and develop custom training plans for clients based on their needs
- Be a confident and articulate communicator who can alter their style of communication to suit different customer’s needs
- Develop and host refresher trainings for existing clients
- Identify and assess future and current training needs
- Contribute to upsell revenue by performing value driven demonstrations to various stakeholders
- Contribute to growing the community of clients.
- Become a ‘product champion’ with absolute knowledge of the PatSnap tools
- Pro-actively collect, analyse and share customer feedback with colleagues in the sales team and with product development.
- Continuously build and maintain high levels of specialisation in the IP and patent intelligence market
- Contribute to the onboarding and training of PatSnap employees.
Why would I love this role?
- You're super organised Meticulous in your approach to managing all aspects of your professional life.
- You're motivated by success, passionate and highly driven to meet and exceed both personal and professional targets.
- You learn quickly and easily absorb new information.
- You love to speak with clients and show off your great communication skills.
- You're a problem solver and love to generate new and innovative approaches to problems.
- You love working in a Team, as well as autonomously.
- You'll be utilising your Microsoft Office skills.
- You have a real passion for teaching, technology and innovation.
What are the challenges?
- As with any role within a fast-growing SaaS business you have to be able to flex to changing business priorities, so if you are adaptable and embrace change then you will thrive in this environment.
- Our structure is relatively flat and non-hierarchical, and egos don't fly here so no job is too big or too small, we all get stuck in to make the business successful, so you’d better get ready to roll up your sleeves!
- Expansion is a major theme. We face new situations and market opportunities which we've not encountered previously. There aren’t always someone's footsteps to follow so you will need to be able to work as a pioneer, carving the path and sharing your learnings with your colleagues.
Requirements
- You’ll be great at leading training sessions that not only educate our users on how to use the product, but the value behind the things you’re teaching them
- An agile mindset that can handle curveball questions, and deal with changing scenarios
- A passion for educating, explaining, and demystifying complex topics.
- Adept at leading group sessions and exercising some crowd control.
- Excellent presentation skills