Outside Sales Representative
Divine Flooring, Canada
Job Description
About Us
Divine Flooring is a multi-award-winning designer flooring company dedicated to revealing the stunning beauty of natural wood. Based in Calgary, Canada, with additional locations in Edmonton, Vancouver, and Chicago, we've built our business in the fastest growing housing market in North America - western Canada. We showcase high-end flooring and custom wood finishes in new, elegant showrooms, paired with exceptional services. Through partnerships with global suppliers and manufacturers, dealers in Canada and the United States, and our huge social media presence, we now proudly serve the entire North American market.
Divine Flooring is seeking a talented, customer focused Outside Sales Rep for our flagship showroom in Edmonton, AB.
Primary Job Purpose
The main focus of this role will be to serve clients in the retail division of the Company. The Sales Representative is responsible for cultivating client relationships, selling products and managing the retail jobs process from the time of estimate to completion of job.
Specific Responsibilities
- Knowledge of Divine product lines and pricing with the ability to demonstrate technical understanding of the products. Responsible for continuously learning about new products through research.
- Conduct on-site measures and provide estimates to retail clients in a timely manner.
- Job site visits prior to flooring install to ensure site readiness as well as visits when installation starts and finishes.
- Assist clients in the showroom by offering product knowledge and pricing.
- Input data into Divine Tracker with all relevant information on estimates and sales including uploading drawings, plans, detailed notes, cut sheets and tile layout. Document the job as necessary throughout the process.
- Complete carpet cut sheets.
- Communicate with the Company’s appropriate departments and installers onsite; troubleshoot problems when required. Coordinate all missing items with dispatch, follow up with material ETAs and address service or installation issues.
- Maintain status of job materials and job work orders in Divine Tracker, ensure accuracy of job status at month end and maintain WIP reports.
- Resolve client complaints by investigating problems and developing solutions to ensure complete customer satisfaction.
- Submit customer credit applications.
- Collect necessary deposits and final payments from clients as per Company policy.
- Follow up with clients upon completion of work to ensure they are satisfied with Divine.
- Contact clients once a year on the anniversary of their new floor.
- Prepare and submit an Action Plan as requested or required by Management.
- Assist with daily showroom maintenance and completing opening/closing duties when scheduled.
- Build and foster a network of referrals to create new sales opportunities. Prospect weekly and grow sales in all areas including custom builders, renovators, insurance and commercial jobs.
- Maintain a professional appearance, demeanor and attitude at all times
Requirements
Skills Required Technical
- Proficient with Microsoft Office Word, Excel, Power Point and Outlook
- Must maintain a high level of product knowledge
- Familiar with basic computer systems, file structures and operations.
Skills Required Non-Technical
- Superior customer service
- Exceptional interpersonal and communication skills
- Excellent sales and closing sales
- Self-motivated, with high energy and an engaging level of enthusiasm
- Demonstrated professionalism and integrity while consistently acting in an ethical and fair manner
- Strong teamwork skills
Education and Experience Required
- Prior industry experience required
- Knowledge or a background of flooring is preferred
- Previous experience in sales is highly encouraged
- Post-secondary education is preferred but not required
Benefits
Compensation Makeup
- Base Salary + Commissions
- Benefits
- Car Allowance
- Phone amp; Laptop
Why Work For Divine?
- We are a young and progressive company that appreciates what each team member has to offer
- At Divine, we understand our team members are our greatest asset and we encourage them to think with innovation
- We provide a competitive salary, paid vacation right off the start, and a comprehensive benefits package
- Our Social Committee is actively involved within the community, contributing to the Kids With Cancer Society, Calgary Bridge Foundation and bringing new ideas for initiatives with local charities