The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. Responsibilities include assessment, supporting the client to establish and achieve their care plan goals, and strengthening the communication and linkages between VLR staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:
To provide healthcare navigation to individuals with vision loss to increase and enhance the healthcare system's capacity. To improve the client's experience and health. To enhance a client's capacity to remain independent for as long as possible.The position entails, but is not limited to the following general responsibilities:• Build and sustain effective therapeutic relationships with clients.• Organizes and prioritize client referrals to facilitate vision rehabilitation therapy.
• Act as the central point of contact for care navigation and support.
• Schedule all VLR therapy appointments with primary service provider and specialized service provider.
• Seek feedback on client satisfaction and take remedial action as required.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
• Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
• Ensures that all service-related activities provided are documented in the client health record (EVRR) following VLRC policies.
Requirements
3 to 5 years client service experience in the health and/or social service sectors. Experience working directly with people living with vision loss. Experience and knowledge in management of chronic and complex health conditions. Knowledge of available community services/supports and clinical, social and residential care options. Understanding of roles and linkages across primary care, community care and specialized geriatric services. Strong knowledge of client-centered philosophy. Knowledge of clinical expertise related to client centered, interviewing, assessments, and scheduling practices. Experience in client assessments and care planning/coordination. Experience working in settings requiring inter-professional collaboration. Excellent communication (verbal and written). Exceptional interpersonal skills, including shared decision-making and facilitation. Ability to prioritize workload and manage competing tasks. Ability to take initiative and be resourceful. Excellent problem-solving and change management skills. Proficiency in technology (e.g.: Microsoft office and case management and care coordination systems). Demonstrated ability to work independently and within a team. Must have expertise and experience in cultural competence, diversity and inclusion. Ability to speak French or other languages an asset.
Registered health professional designation an asset. Undergraduate/bachelor's degree in Social Work, Gerontology or other related health care discipline is required. 3+ years’ experience working with individuals with vision loss.