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Program Supervisor Job in Canada
Armagh , Canada

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
May 4, 2021
Last Date
Aug 4, 2021

Job Description

Creating Better Futures

Armagh provides women and their children with the best possible opportunity to overcome the devasting effects of abuse. For over 25 years, Armagh has been giving help and hope to women fleeing abuse. We are committed to creating an environment that supports women and children through their transition, giving them the support and knowledge necessary to redefine a future. Unlike a first stage or crisis shelter, which responds to short-term emergencies, Armagh is a non-profit, supportive transitional housing program, providing housing and services to women with or without children who have been victims of family violence. Armagh provides supportive transitional housing with 9 residential apartments.

We are looking for a full-time Program Supervisor to join our team and make a positive difference in the lives of women and children in the Region of Peel.

The Opportunity

Under the supervision of the Executive Director, the Program Supervisor duties and responsibilities relate to ensuring the development and monitoring of effective case management, management of client contact, the residential operation of the organization, and the ongoing support of former residents. The Program Supervisor also participates in the overall management of the agency in terms of strategic planning, program development, human resources management, and compliance with site and agency policies and procedures.

Who you are?

  • You are exceedingly well organized, flexible and have excellent interpersonal communication skills
  • You are a natural multi-tasker with great attention to detail who is committed to ensuring that all residential apartments are maintained to a high standard of care at all times
  • You are able to work in an environment that provides support to women and children escaping violence and maintains confidentiality at all times
  • You have a proven ability to prioritize, to plan and to respond to multiple demands on an ongoing basis
  • You have a proven ability to work independently and as part of a team with strong supervisory and delegation skills
  • You have the ability to deal effectively with job related stress and handle crisis situations and an awareness of the safety needs of the organization and confidentiality of the clients and agency

What you will be doing?

  • Prepare timely, accurate statistical and operational reports as required for internal and external reporting purposes
  • Develop ongoing program evaluations and ensure evaluations are completed
  • Participate in the development of person-centered, trauma and violence informed approaches and services
  • Uses mediation and supportive counselling to resolve client conflicts and complaints as they relate to community living
  • Assists women to understand the cycle of abuse and the effects on themselves and their children
  • Assists staff in developing safety strategies or safety plans for women and their children
  • Participates in the hiring of staff; provides on-going supervision for staff; conducts staff meetings
  • Orients and trains new employees and students regarding the policies, services, and safety procedures
  • Identifies training and development needs of employees and with the Executive Director, develops and implements an action plan to meet these needs
  • Participates in the performance management program
  • Maintains employee attendance records and vacation schedules
  • Provide backup support to Direct Service Staff positions and their functions as required
  • Assists staff in advocating on behalf of abused women and their children by acting as a liaison with the police, crown attorney, lawyers, legal aid, other community agencies (CAS, counsellors, doctors, etc.)
  • Represent the organization at public speaking engagements, community groups, and other areas as requested
  • Oversee rent calculations and administration
  • Complete unit inspections with staff and communicates any concerns


The Essentials

  • University or college degree in the human services field (BSW preferred)
  • Minimum three (3) years’ experience in a supervisory role
  • Extensive experience in Social Services, specifically working with women and children in areas of poverty, violence and homelessness (shelter specific experience is a definite asset)
  • Experience in program development and evaluation, including the capacity to develop and monitor evaluation frameworks and employ the logic model in program delivery and evaluation
  • Experience in working and serving a diverse community
  • Sound knowledge of issues pertaining to woman abuse, post-traumatic stress, the legal justice system and the social services network within the Region of Peel
  • Proficiency in Microsoft Office (word, excel and outlook)
  • Proficiency in a second language relevant to the demographics of Peel Region is an asset
  • Current C.P.R. and First Aid training
  • Willingness to work flexible hours, including evenings and weekends as required
  • Access to a reliable vehicle and current unrestricted driver’s license


The Benefits

Comprehensive Vacation, Sick Leave, Employee Assistant Program and Health Benefit Package

Armagh is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the human rights code throughout all stages of the recruitment and selection process. Please advise us of your accommodation needs and we will ensure they are respected throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Join our team, share our commitment to creating better futures for women and children!

Job Specification


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