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Customer Support Specialist Job in Canada
Hubly , Canada

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 4, 2021
Last Date
Aug 4, 2021
Location(s)

Job Description

Catch yourself daydreaming of a fast-paced work environment? Excited to problem solve new challenges and flex your customer service skills?

We are Hubly a rapidly growing, Vancouver and New York based financial technology startup. We create solutions that make financial advisors more efficient making it easier (and cheaper) to deliver friendly, needs-based financial planning and advice. We have a vision for a world where comprehensive financial advice is simple, transparent, and affordable.

After an incredible year of growth, we are continuing to grow our Customer Success/Support team to help us support our existing customers, build out our knowledge base, and create capacity for an incredible year of growth!


WHO WE ARE:
  • The premiere workflow solution for financial services professionals delivering comprehensive, human-driven financial planning and advice.
  • Loved by the top-performing Financial Advisory firms across the United States.
  • Our customers are hungry and ambitious to grow their firms and exceed the expectations of their clients.
  • We are industry’s most intuitive and comprehensive workflow system designed exclusively for financial advisors.
  • A tight-knit but rapidly growing team relentlessly focused on building an incredible product and delivering an exceptional experience to every single Hubly user.

WHO YOU ARE:
  • Easy to talk to, friendly, and inviting. You strike up conversations, even virtually, and have a natural aptitude for customer service.
  • Exceptional at reading between the lines and digging deeper to better understand the why behind every customer’s what.
  • Great at communicating and can clearly explain potentially complex topics through written and verbal communication.
  • Empathetic and understanding. You can step into a customer’s shoes and like to share your knowledge and insights to make customers successful.
  • Patient and thoughtful when you educate, but manage your time well. You spot patterns quickly and know when it’s more appropriate to share (or create) support articles for topics that you begin to encounter often.
  • Have 2+ years of experience in a customer support role (or rotational program) and are familiar with the core CS tools (such as Intercom, Jira, Loom, etc).
  • Looking for an exciting new challenge in a fast-paced team where your role will likely evolve rapidly.

UP FOR THE CHALLENGE?

We would love to hear from you. Send us a quick 3-5-minute video (doesn’t have to be on the dot) introducing yourself, telling us a bit about your previous experience in Customer Support/Success and why you are excited about this opportunity. Show your personality, don’t be shy. You can address it to Louis and Ron, you’ll be working directly with the founders!

Please use Loom or Soapbox to record your video. It’s simple to use and you can quickly drop the link into the application form where you can also attach your resume, your LinkedIn profile, and any writing samples from past support articles you’ve written (if applicable). No cover letters please.


OUR VALUES
  • We think and dream big - We are optimistic that we can change the world and make a difference every single day.
  • We think things through - We pay attention to detail and identify our blindspots. We make sure that we ask the difficult questions to find the right answer.
  • We just do it - We take radical ownership over everything we do. We believe in action, we believe in learning, we believe in challenging ourselves.
  • We trust your gut - We believe in people that understand and trust their gut.
  • We are deeply empathetic - We believe in being genuine and authentic in everything we do.
  • We love personal finance - We obsess over new fintech services and products.

OUR PROMISES
  • We know videos can be personal. Rest assured that we will keep your applications confidential (obviously) and will never post or share any aspect (no matter how kick-ass it might be) outside of our team without your prior consent.
  • We will watch every video but we may not have a chance to get back to every applicant. That doesn’t mean that you’re not awesome. You may just not be a good fit for our team today but by applying you are ensuring that we will keep you in mind as our team continues to grow!
  • At Hubly, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental amp; Vision)
  • Paid Time Off Benefits
  • Work From Home - Flexible hours
  • Training amp; Development
  • Bonus - Awards - Gifts
  • Stock Option Plan

Job Specification

Hubly

Information Technology and Services - Vancouver, Canada