Job Description
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. + =
We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Rothys, Timbuk2, and Fjällräven.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants.
You have a proven experience managing a successful SDR or BDR team and you want to take your skills to the next level? Want to gain experience alongside a bright and talented team of SAAS business development professionals and enterprise account executives?
Looking to grow your tech skill set and learn more about data driven decisions using the leading sales software tools?
This is a perfect opportunity!
Your missionAs a BDR team lead, your role will be related to creating and enhancing new opportunities and deals via: calls, LinkedIn, emails and other creative channels.- Provide on-boarding and on-the-job coaching (including call monitoring as required) to new and existing Business Development Representatives (BDRs) responsible for inbound and outbound lead generation engagements.- Develop and cold call targeted list of prospects as well as qualify inbound leads- Develop and maintain a sales development playbook with processes and best practices such as sales sequence, sales pitches, call scripts, email templates and qualification tactics to ensure BDR efficiency and consistent conveyance of our current messaging- Establish KPI metrics to measure the effectiveness of BDRs’ lead generation and qualification efforts and help SDRs improve by understanding their performance on a regular basis- Motivate and provide assistance to the BDR team to achieve collective and individual goals- Partner with the Sales amp; Marketing management to continually experiment and optimise elements such as messaging, marketing segments, prospect lists via insights gathered from lead generation efforts.- Partner with the Head of Business Developement activities
Your profile- You want to join a startup in its most exciting moment: Growth stage- You have proven experience B2B technology Sales, Sales Development or Inside Sales experience- You preferrably have experience as a SDR/BDR manager- Excellent working knowledge of inbound amp; outbound technologies and tools.- You're not afraid of hearing no from a lead.- Passion for learning. You want to learn and improve every day.- You like being a "cross-functional" team member and you're not afraid to work on multiple and different projects.
Growth at Gorgias-Stability: Series B raised in October 2020-Deal Size: $4k+ average contract value-Close rate: 40%-Sales cycle: 14 days to close-Growth: 10%+ for the last 6 months-Customers: Timbuk2, DiscoveryChannel, Adoreme, Thrive Causemetics, Maverick by Logan Paul, Sunski, +4k more-Buyer Persona: Customer support manager / Ecommerce director
Why join us?- We build industry defining business developement programs- Work with very sophisticated and automated systems in place to maximize efficiency and conversion!-Join a high growth tech startup at a crucial time.-Help build and scale our sales machine.-Be one of the first BDRs on a fast growing business developement team-Work closely with the Partner managers, marketing team and gain cross functional experience
Benefits-Free lunch daily-Macbook included-Healthcare Bonus-2 company retreats per year-Work with a talented team you'll learn a lot from
Competitive Base + Bonus + EquityWhy join us?
We're among the fastest-growing startups in the eCommerce ecosystem We've built an extremely efficient go-to-market engine Work with a talented team you'll learn a lot from Join a company where automation, good amp; clean data are core beliefs shared by all
Gorgias ensures equal employment opportunity without discrimination orharassment based on race, color, religion, sex (including pregnancy,childbirth or related medical conditions), sexual orientation, genderidentity or expression, age, disability, national origin, marital ordomestic/civil partnership status, genetic information, citizenship status,veteran status, or any other characteristic protected by law.
Job Specification