Relationship Manager - Real Estate
ATB Financial, Canada
Job Description
Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.
Job Number: REQ#1862
Location: Calgary
Apply by: May 24, 2021
Paygrade: L-PFS
# Positions available: #1
Leader: Michael Hoffman
Reporting to the Managing Director, ATB Business Real Estate Group, the Relationship Manager (RM) works with a team of ATB Business associates and business partners and is responsible for increasing and retaining business based on annual growth targets while increasing the profitability of a specified portfolio of real estate clients. The RM excels at proactively developing new opportunities while retaining and growing existing relationships.
At the heart of it, you are a relationship builder and connector who thrives on supporting the needs of our real estate clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where they are going.
Requirements
Relationship Manager Accountabilities:
- You meet and exceed client needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business.
- You achieve set portfolio targets by growing your existing book of business and developing a pipeline of new loans and deposits.
- You regularly meet with clients, prospects and centers of influence, spending a majority of your time enhancing relationships with an aim to become a trusted advisor.
- You analyze client files for existing relationships and opportunities to maximize the relationship through new loan, mortgage, payroll, card, cash management, wealth management and deposit gathering business.
- You effectively manage your existing portfolio of real estate clients which includes renewing expired credits, initiating and following up on arrears and debt recovery.
- You effectively manage operational, regulatory amp; credit risk to ensure ATB’s risk tolerance is adhered to.
- You handle client inquiries, concerns, and complaints expertly by resolving them in a timely manner.
- You respond and follow-up on opportunities generated and referred from other ATB sources of referrals.
- You establish and enhance ATB’s presence and profile in the real estate market through participating in business and community activities and remaining up-to-date on the real estate market.
- You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in.
- You actively participate in sales team meetings, sharing successes, best practices and other information with the team.
- You are a role model of ATB Leadership Attributes and Values.
- You act as a mentor and play a key role in the ongoing development of more junior team members.
KNOWLEDGE, SKILLS amp; ABILITIES:
- Post secondary education in business, or related equivalent experience.
- Demonstrated 5+ years experience in commercial or real estate lending or related fields.
- Proven ability to generate new business and meet established targets.
- Demonstrated experience analyzing financial data and structuring credit recommendations.
- Demonstrated knowledge of the drivers of business cash flow and how to apply basic principles of effective cash flow management.
- Proven ability to establish and maintain positive relationships with clients, prospects, internal contacts and associates.
- Strong negotiation and relationship building skills.
- Ability to evaluate the attractiveness of new business opportunities.
- Demonstrated entrepreneurial mindset with a confident, tactful and a persuasive demeanor.
- An inquisitive approach with the proven ability to connect and engage with new and existing clients with ease.
- Strong verbal and written communications skills.
- Broad based business knowledge and acumen.
- You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in.
- A solid understanding of, and experience working in, the Real Estate sector and Real Estate lending would be an asset.
At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.
Online applications are preferred. Please reach out if you require any accommodations.
Benefits
Purpose. Grow