Inside Sales - Customer Success
Searchspring, Canada

Welcome to Searchspring, we’re happy you’re applying! We think the most important thing about Searchspring, about working anywhere, in fact, is the people and how they interact.

At Searchspring we foster an environment of caring, helpful, considerate and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

Working in Customer Success - Inside Sales, you will participate in the design and execution of Business Expansion programs amp; activities to contribute to Searchspring’s overall growth objectives.

Duties/Responsibilities include:

• Working closely with the Team Lead to strategize for growing new product sales, renewals and other expansion strategies and then successfully executing on the strategy.
• Partnering with the Marketing teams on how we market new products and solutions to existing customers.
• Collaborating with the other Sales and Customer Success leaders to ensure unified messaging and sales methods across the team
• Partnering and coordinating customer engagement with Customer Success Managers on expansion opportunities with existing customers.
• Providing updates to leadership to keep them informed of current status with clients.
• Managing and logging all relevant and required activity into Salesforce and/or any other applicable tool.
• Helping to define a forecasting process to effectively drive predictable revenue and to prioritize focus

You thrive on building value-add relationships centered on trust. You understand the nuances of working successfully with existing clients and internal teams. You are intrigued by learning all relevant aspects of a client’s needs and finding the right product amp; plan for them.

You’re a naturally curious person. You’re passionate about technology and about sales. You have excellent communication skills and you know how to put them to use in a persuasive way. You are goal oriented and have a desire to hit the ground running to achieve and exceed target.

Requirements

• Bachelor's degree or equivalent work experience. Advanced degree preferred.
• 3-5 years experience in Sales, Account Management or Customer Success preferably in a SaaS or technology organization.
• Strong written and verbal communication and presentation/persuasion skills.
• Excellent interpersonal skills with an ability to work within a team environment.
• Strong project management, analytical and problem solving skills.
• Good working knowledge of SaaS
• Energy, passion and a great attitude is a must
• A desire to be in sales is necessary for the role

Benefits

What’s in it for you

• $1,000 education budget
• Company-paid health, dental, and vision insurance
• Company GSRP
• Start-up environment with a proven playbook
• You’ll be part of a small, powerful team
• The chance to work with innovative and progressive technology
• Minimum bureaucracy environment
• Medical and dependent care flexible spending accounts
• Company Short Term Disability coverage
• Company-paid Life and ADamp;D coverage with option to purchase additional coverage
• Open PTO policy
• 9 paid public holidays each year

About Searchspring

Our technology helps over 1,500 retailers across 10+ retail verticals create engaging shopping experiences for their customers. Our new Relevancy Platform provides retailers with the tools to make their marketing/merchandising teams more effective, deliver a contextually relevant customer shopping experience across all devices, and empowers employees across all departments with actionable insights. If you love retail, eCommerce and have a passion for developing solutions to complex problems, come join us.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our customers. This is something we value deeply and we encourage everyone to come be a part of changing the way the world shops online.

We welcome applications from people with disabilities. Should you need accommodations during the application please don't hesitate to contact us.

Job Rewards and Benefits