Customer Success Specialist
HomeStars, Canada
Job Description
HomeStars is Canada’s leading platform connecting homeowners with qualified service professionals. Every month over half a million homeowners visit HomeStars to research and select the best rated home service professionals nearby. Visit us at homestars.com to learn more!
At HomeStars, we embrace and celebrate uniqueness within our work community. We believe our greatest ideas come from a diverse mix of mindsets, backgrounds, and experiences. We’re committed to cultivating an inclusive work environment where all of our employees feel welcome, comfortable, and have the opportunity to thrive.
The Opportunity:
As a Customer Success Specialist at HomeStars, you will ensure the successful use of HomeStars by our service professionals and ensure that their experience and journey is top notch.
- You’ll drive revenue by ensuring that service professionals continue to leverage HomeStars to drive their marketing needs
- You’ll grow amp; maintain existing businesses by maintaining regular touch points with decision-makers
- You’ll act as the main point of contact between the service professional and HomeStars by ensuring that you are driving adoption and demonstrating the value of the service
- You’ll deliver unparalleled customer experience with the focus of retention and revenue growth
We want our service professionals to continue viewing HomeStars as a part of their business where they can grow with us.
Your impact, 90 days and beyond:
- Develop, grow and retain strong relationships with new and existing HomeStars clients
- Grow a book of business and increase the lifetime value of service professionals
- Use your objection handling skills to solve customer problems
- Use your strong communication skills to drive product adoption
- Manage more than 400 service professionals
- Grow and elevate your career in Customer Success
Requirements
- You know your way around a CRM, ideally Salesforce
- You're results-focused and have a solid track record of success in a quota-carrying role you reach and blow upsell and retention targets out of the water
- You always have the best interest of your customers in mind and you do everything in your power to to set them up for success in the long-term
- Experience managing relationships for a client base of 200+ customers (preferred)
- A master communicator, you are fantastic on the phone amp; in email. You have a knack for making complex concepts easily digestible
- You thrive in ambiguity and have an ability to think strategically about coaching customers and relationship building
- A BS/BA degree or equivalent work experience
Benefits
- Remote work - All of our roles are currently remote. Office equipment supplied!
- Excellent Benefits Package - We want a healthy and productive team
- Wellness Wednesdays - Our way of helping to achieve mental, and physical wellness during the pandemic
- Equity Program - An opportunity for all of our employees to share in HomeStars' success
- December Break - The office is closed the week before New Year’s Eve, every year
- Personal Growth. We provide constructive feedback to foster their career growth
- We are growing fast - HomeStars is part of the ANGI Homeservices Inc. family which is public and includes top home service brands like Home Advisor and Angie’s List
- Beautiful brick amp; beam office in the heart of the entertainment district in Toronto, including a rec room with lounge, ping pong, darts and foosball
HomeStars has recently been recognized as:
- Best Workplaces Managed by Women, Canada 2020
- Best Workplaces in Technology, Canada 2020
- Best Workplaces for Today’s Youth, Canada 2020
*We are an equal opportunity employer and do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.