Support Representative (Automation and Customer Experience)
StreetText, Canada

StreetText helps real estate agents create compelling Facebook lead generation campaigns. We give real estate agents an edge in their space and have incredible customers!

We're looking for a strong Customer Success and Support Representative to make the experience of our customers truly amazing. You must have the ability to communicate well and personably over email and phone. As an early member of our growing Customer Success Team, you'll be on the front lines helping to ensure great experiences happen every day. If you're someone who is technically inclined, eager to learn about design tools, and comfortable working in a startup environment, then read on.

We require critical thinking, an investigative mindset, and the ability to navigate a robust and ever-improving toolset. You will often need to work along side sales and design teams to understand and improve issues. Likewise, you will need to be able to distill complex ideas in a way that makes it easy for our customers to understand.

The ability to problem solve customer's issues and answer questions when necessary is a big asset. We're looking for someone who is highly organized and proactive, adept at juggling multiple tasks. Further, in your drive for efficiency, you can create scalable processes so that each time you solve a problem for a customer it can be replicated for other customers who might be experiencing something similar.

You will learn in this role how to focus on automation based on a number of datat points, as well as contributing to the sites UI/UX experiene.

Requirements

Genuinely compassionate individual with strong interpersonal skills

Positive and outgoing people person

Well-developed communication skills (written and verbal)

Ability to distil complex ideas into easy to understand language

Enjoys learning new software and discovering new features along the way

Loves collaborating with team members

Basic to intermediate experience with design tools (ex: Photoshop)

Nice to Have

Facebook ad management experience

Familiar with customer support tools like Intercom, Zendesk or similar

Knowledge of HTML, CSS, and Javascript

Previous support experience

Benefits

Competitive Salaries

Amazing co-workers

Office in downtown Kelowna

Flexible remote work

Company Laptop

Profit-Sharing

Growth is one of our core values, if you love to grow personally, you will love working at StreetText.

Job Rewards and Benefits