StreetText helps real estate agents create compelling Facebook lead generation campaigns. We give real estate agents an edge in their space and have incredible customers!
We're looking for a strong Customer Success and Support Representative to make the experience of our customers truly amazing. You must have the ability to communicate well and personably over email and phone. As an early member of our growing Customer Success Team, you'll be on the front lines helping to ensure great experiences happen every day. If you're someone who is technically inclined, eager to learn about design tools, and comfortable working in a startup environment, then read on.
We require critical thinking, an investigative mindset, and the ability to navigate a robust and ever-improving toolset. You will often need to work along side sales and design teams to understand and improve issues. Likewise, you will need to be able to distill complex ideas in a way that makes it easy for our customers to understand.
The ability to problem solve customer's issues and answer questions when necessary is a big asset. We're looking for someone who is highly organized and proactive, adept at juggling multiple tasks. Further, in your drive for efficiency, you can create scalable processes so that each time you solve a problem for a customer it can be replicated for other customers who might be experiencing something similar.
You will learn in this role how to focus on automation based on a number of datat points, as well as contributing to the sites UI/UX experiene.
Requirements
Genuinely compassionate individual with strong interpersonal skills
Positive and outgoing people person
Well-developed communication skills (written and verbal)
Highly organized and absolutely dedicated to immediate response times for customersAbility to distil complex ideas into easy to understand language
Enjoys learning new software and discovering new features along the way
Loves collaborating with team members
Basic to intermediate experience with design tools (ex: Photoshop)
Nice to Have
Facebook ad management experience
Familiar with customer support tools like Intercom, Zendesk or similar
Knowledge of HTML, CSS, and Javascript
Previous support experience
Benefits
Competitive Salaries
Amazing co-workers
Office in downtown Kelowna
Flexible remote work
Company Laptop
Profit-Sharing
Growth is one of our core values, if you love to grow personally, you will love working at StreetText.