Application Submission Specialist, Mandarin Speaking
ApplyBoard, Canada

We’re building a movement - an education revolution.
We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education.
ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
The RoleWe are looking for a detail oriented, customer centric and creative Academic Application Coordinator, Mandarin Speaking to join our growing Customer Experience team and take our company and platform to the next level!What you'll be doing everyday:

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Empathetically communicate application outcomes to our students, whether positive or negative
• Assist applicants with program inquiries and requirements
• Provide advisement to students on alternative program options that meet their interests and educational backgrounds
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
• Ensure application processes are regularly updated to ensure precision of process detail

What you bring to the table:

• 1-3 years customer service experience
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Fluent in Mandarin
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• An ability to work cross-functionally to ensure application processing consistency and efficiency
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills

At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. If you require accommodation to submit an application and/or during the interview process, please notify the Talent Acquisition Team at . Requests will be addressed confidentially.
Life at ApplyBoard:By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growthand advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities.Want to learn more about Life at ApplyBoard, be sure to follow us on our Life at ApplyBoard Instagram.
About ApplyBoardApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our miss