Operations Supervisor (Inventory and Fulfillment)
Goodfood Market Corp., Canada
Job Description
Goodfood (TSX:FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. Goodfood members get access to a unique selection of products online as well as exclusive pricing made possible by its world-class direct-to-consumer fulfillment eco-system. Goodfood currently has more than 300,000 active subscribers and over 4000 dedicated and passionate employees across Canada.
We are currently looking for experienced 2 Operations Supervisors to join our growing team! As an Operations Supervisor, you will be responsible for the day-to-day inventory and fulfillment floor operations while leading a team and ensuring targets are met. We are looking for someone who is hands-on and willing to jump in and help the team when needed. If you are someone who is passionate about people management and thrives in a fast-paced environment, this could be a great opportunity for you.
What Goodfood can offer you:
Protective gear and COVID-19 measures to keep you safe;
Competitive salary and bonus program;
Competitive group insurance plan;
Personal No Questions Asked days;
Annual fitness credit;
Goodfood credit;
Employee Stock option program;
Group Retirement Savings Plan.
Schedules available:
Operations Supervisor: Day shift continental schedule: Week 1 - Sunday to Wednesday 7am-7pm , Week 2 Sunday to Tuesday 7am-7pm (giving you 3 days off on Week 1 then 4 days off on Week 2)
Inventory Operations Supervisor: Day shift Monday to Friday with occasional weekend (must be flexible)
Here are the responsibilities for this role:
Employee Management:
Manage, delegate and coordinate the work within his respective team by using active supervision walks;
Help train new employees and aim to empower them in their work;
Act as go-to ‘buddy’ for ADP portal navigation questions;
Maintain good working relationships and motivate employees;
Settle first level conflicts by being fair and equitable;
Prepare staff schedules and approve their hours;
Flag hiring needs and contribute to building the workforce plan;
Detect and assist employees with performance issues. Reports recurring performance issues to their Manager;
Play an active role in the hiring of resources;
Detect, assist and address employees with performance issues including terminations;
Drive employee engagement and satisfaction and minimize/mitigate employee relations;
Identify and document absences, delays or behavioral problems and apply intervention required
(performance meeting/warnings and terminations);
Communicate with ‘ghosting’ employees upon notification from payroll amp; advise HR;
See to the improvement of the standards of the department (work techniques, employee engagement and
morale, etc.);
Plan integration amp; training sessions for new employees.
Productivity/Quality:
Ensure production goals are followed and achieved;
Ensure that the products comply with the specifications and meet the Goodfood quality standard (good
quantity, method of portioning, adequate packaging, positioning in the bag, respect of temperatures etc.);
Eliminate waste of time, ingredients, supplies and equipment
Analyze and correct quality issues each day ;
Support the Operations Manager by completing visual performance tracker;
Recommend process improvements to increase productivity or quality
Provide a shift status report to peers and managers
Intervenes and recommends appropriate solutions when new and complex issues arise;
Exceed target KPIs across quality and food safety
Exceed labor efficiency targets
Health / Safety and Hygiene / Sanitation:
Ensure the application and compliance with the standards of health and safety at work and rules of hygiene
and sanitation with his/her team (washing hands, wearing nets and work coats, wearing safety boots, etc.);
Promote the maintenance of workplaces and clean and safe equipment;
Ensure the cleaning of each workstation and equipment is completed at the end of each shift;
Ensure continuous improvement of work practices.
Required skills and qualifications:
College or university degree in a related field;
At least 3-4 years years supervising/managing a team of 15+;
Advanced computer skills (Excel, GSuite, Slack,etc);
Experience using an ERP system, implementation of such system is considered an asse