Customer Service Representative, Invader
IPEX Group of Companies, Canada

Job Summary

IPEX is seeking a Customer Service professional to join their team. The successful candidate will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

The Customer Service Representative will work in a high-volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of customer service:

• Respond to inquiries regarding price, delivery, status of orders or technical support
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via EDI, fax, and phone, using our in-house ERP solution
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
• Collaborate closely with other departments from the service team to ensure accurate service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner

Requirements

Qualifications amp; experience

• A very professional manner and a proven dedication to providing excellent customer service in previous roles
• Minimum 5 years of experience as a customer service representative
• Good time management and follow-up skills, including, the ability to optimally balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
• Demonstrated ability to effectively resolve customer issues and complaints patiently
• Strong written and verbal communication skills
• Great teammate including the proven track record to chip in and foster a positive team environment
• Industry experience is an asset

Job Rewards and Benefits