Why join Spaceful?
Because we’re a team of ambitious self-starters who built a revolutionary web app to transform the eCommerce logistics industry. We thrive by learning from our unique and diverse crew of talented individuals who contribute directly to our tech-focused, people-first culture and propel our growth across Canada.
Client Success Representative
We are looking for a customer-oriented service representatives who can consistently provide a world-class B2B amp; merchant experience.
- Accurately identify eCommerce merchant's issues or inquiries and provide appropriate recommendations;
- Empathize with merchant's situation in a genuine manner;
- Deliver on your commitments and execute agreed-upon solutions;
- Optimize merchant experience while reducing company's financial liability through effective problem-solving
- Manage a queue of incoming tickets and calls based on their priority;
- Build sustainable relationships through open and interactive communication;
- Educate merchants Spaceful’s Dashboard and Fulfillment solutions;
- Regularly evaluate opportunities to innovate processes and make well-thought-out recommendations to management for continuous improvements in efficiency and merchant experience.
Requirements
- 1-3 years of proven customer service experience, preferably in a high volume call center;
- Familiar with CRM systems, ticketing systems (like Zendesk and/or Pipedrive or similar), and practices;
- Strong phone contact handling and active listening skills with attention to detail;
- Ability to effectively handle high-stress interactions and de-escalate highly emotional situations;
- Ability to multitask, prioritize and manage time effectively;
- Ability to work collaboratively with other departments in the organization;
- Ability to think on your feet, adapt/respond to different personalities and provide lightning-quick resolutions to clients;
- Minimum of 2 years of experience supporting B2B customers with a proven track record of success preferred;
- Bachelor’s degree preferred;
- Industry experience in logistics or fulfillment, an asset.
Benefits
- Trendy office located in the heart of Mile-Ex, 2 minutes away from De Castelnau metro station amp; Jarry Park;
- On-site fully functional gym;
- Amazing restaurants and cafes nearby;
- Medical, dental, vision benefits for yourself and your family;
- Casual dress;
- Company events;
- Discounted healthy meals every day;
- WFH Friendly.
What is Spaceful?
Launched in 2017, Spaceful is a high-growth technology startup that is revolutionizing the residential self-storage and eCommerce logistics markets, which combined are worth more than $200 billion annually. We have developed end-to-end vertically integrated logistics and supply chain technology platforms that allow us to offer the best-in-class fulfillment experience in the Quebec market. With thousands of customers served, we are the #1 platform in Quebec for on-demand storage and eCommerce fulfillment. In 2020, we've grown from 6 people to 30+. In 2021, we're expanding across Canada and we will be hiring across all teams to support our growth.