Desktop Support Representative
IPEX Group of Companies, Canada

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunity as a Desktop Support Representative.

This role is based in our head office in Oakville, and reports to the End User Technology (EUT) Manager.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

We are currently looking for an IT professional who will be responsible to deliver training and communication supporting our customer first culture within the team. They will use digital technology to provide end user training, tutorials, blogs towards business transformation and do webinars to train end users new tricks and tips on current tools and Microsoft sophisticated features. Constantly exploring new tools, new ways of working and be able to drive value for end user.

• Ensure to deliver excellent customer service and that business client demands are answered in a timely manner.
• Assist in the development and documentation of EUT standards and solutions
• Connect with and survey users to ensure they are satisfied with services provided
• Control software licensing and compliance
• During a major incident, provide the accurate communication to the user community and provide team with timely status updates.
• Contribute in delivering improvement and new ways to help the user community
• Record all demands and requests in the ticketing system and follow departmental procedures and standards.
• Develop and document of EUT standards and solutions.
• Build software packages and deployment to endpoints
• Maintain AD accounts
• Do the patching of software / OS (security updates)
• Cross-train other EUT members to ensure continuity of support. Pull statistical reports/dashboards from helpdesk system (i.e. footprint) to advise IT management on tickets handling and put procedures in place to investigate root cause where applicable to get issues resolved in a permanent way
• Adhere to IT standards when installing and configuring new desktop\laptop systems.
• Support and assist with the training of the user community during technology rollouts and EUT deployments.
• Be available for shift work to meet the operational support requirements.
• Keep EUT manager aware of changes (e.g. capacity/performance, requirements, compatibility, etc.).
• Review and be accountable for meeting deadlines.

Requirements

Qualifications amp; Experience

• Minimum of 5 years technical experience in an IT environment.
• Strong working knowledge with desktop and peripherals in a networked environment.
• Understand overall business processes.
• Ability to effectively distinguish validity of requirements through experience.
• Good troubleshooting skills.
• Being comfortable with Microsoft technology and similar EUT software.
• Bilingual, French amp; English, an asset.
• The incumbent will be required to learn new IT standards and processes as they are updated to meet business requirements.
• An acute interest in the field is necessary.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

Job Rewards and Benefits