Associate, Client Experience (Risk)
Wealthsimple, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 15, 2021
Last Date
Nov 15, 2021
Location(s)
Job Description
Wealthsimple is on a mission to help everyone achieve financial freedom, no matter who they are or how much they have. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost. We're the company behind some of Canada's leading digital financial products, and are growing faster than ever.
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas not ego. We're looking for talented people who love a fast-paced environment, and want to ship often and make an impact with groundbreaking ideas.
We’re a remote-first team and output is more important than face time, so where you choose to work is up to you as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story and help shape the financial future of millions join us! Read ourCulture Manualand learn more abouthow we work.
Client Success at Wealthsimple:
At Wealthsimple, we are maker-owners; we believe that simple is better and do what's best for each client. We are building a new Risk team that will be within Wealthsimple's Client Success organization. Everyone within Client Success aims to deliver exceptional experiences to our clients, for we only succeed if our clients succeed.
The Client Experience team supports Wealthsimple clients all across Canada, so we work a variable schedule to best support our clients.
As an Associate in Client Experience (Risk), you will facilitate a safer online experience for our clients and platform. This role is pivotal in connecting Wealthsimple’s Client Experience team with our Security team.In this role, you will:
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas not ego. We're looking for talented people who love a fast-paced environment, and want to ship often and make an impact with groundbreaking ideas.
We’re a remote-first team and output is more important than face time, so where you choose to work is up to you as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story and help shape the financial future of millions join us! Read ourCulture Manualand learn more abouthow we work.
Client Success at Wealthsimple:
At Wealthsimple, we are maker-owners; we believe that simple is better and do what's best for each client. We are building a new Risk team that will be within Wealthsimple's Client Success organization. Everyone within Client Success aims to deliver exceptional experiences to our clients, for we only succeed if our clients succeed.
The Client Experience team supports Wealthsimple clients all across Canada, so we work a variable schedule to best support our clients.
As an Associate in Client Experience (Risk), you will facilitate a safer online experience for our clients and platform. This role is pivotal in connecting Wealthsimple’s Client Experience team with our Security team.In this role, you will:
- Deliver a fantastic client experience and do what's right for each client. You'll need to build upon your existing security, privacy, and fraud knowledge.
- Remain tactful and composed when handling conflict and stressful situations while maintaining a high level of customer service and retaining goodwill.
- Be accountable for meeting or exceeding daily volume targets, interacting with clients each day through various channels (phone, email, chat, etc.).
- Analyze, escalate, and assist in remediation of critical security/fraud incidents.
- Triage security/fraud incidents to the Client Protection Ops and Platform Protection Ops teams, respectively.
- Communicate with Analysts and Managers regarding possible security/fraud trends detected or suspected.
- Be a key part in monitoring, facilitating, and improving operational processes to deliver exceptional service to our clients.
- Bring 1+ years of client-facing work experience in the financial or e-commerce industry.
- Experience in Risk/Fraud is considered an asset, but not a requirement.
- Bilingualism (French/English) is preferred.
- Possess a passion, curiosity, and energy for enhancing the security of our clients and platform.
- Demonstrate good judgment under pressure both in terms of problem-solving and collaborating cross-functionally.
- Believe that honesty, transparency, and inclusivity are essential when communicating with both internal and external stakeholders.
- Believe that resiliency is key because our journey will have its fair share of challenges to overcome.
- Available and willing to work variable hours (evenings, and weekends) as needed to best support our clients.
- Attention to detail and process - You sweat the details. You know what top tier performance looks like because you have been a top tier performer and you know how to find the details that help your colleagues take performance to the next level.
- Collaboration - awesome people skills and a positive attitude. You will be interacting with hundreds of clients each day through a variety of channels (phone, email, chat)
- Proactive amp; assertive - acts without being told what to do and is solutions-driven. Takes full ownership of work and proactively seeks help and input when needed. Suggests improvements where possible to drive successful client outcomes while mitigating business risk
- Ability to learn and establish themselves as an expert - demonstrates a natural curiosity. Approaches situations with a growth mindset and a willingness to explore, learn and develop themselves as experts in critical areas of the role.
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Wealthsimple
Information Technology and Services - New York City, United States
© Copyright 2004-2024 Mustakbil.com Canada's No 1 Jobs Site, All Right Reserved.