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Revenue Enablement Specialist (Customer Success)
HiMama, Canada
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 29, 2021
Last Date
Nov 29, 2021
Location(s)
Job Description
About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental outcomes for the children they work with, while educating parents about the importance of their work. If you are excited about being part of a high-growth tech company focused on making a difference in a highly impactful industry, HiMama is the place for you!
We’re looking for a Revenue Enablement Specialist (Customer Success) with a can-do attitude who is excited about the prospect of joining a fast-paced environment at one of Toronto’s high-growth startups. In this role, you will partner with our Customer Success (CS) teams to continually look for opportunities to improve and evolve our post-sale customer experience. When you have identified an area for improvement you will be responsible for determining a solution, developing it, implementing it and measuring the output from it. The key areas of focus include minimizing time to ramp, identifying best practices to share, measuring productivity amp; effectiveness against targets, establishing consistency and repeatability across our processes. This role will report directly to the Director, Revenue Enablement and will work closely with the Revenue Operations, Customer Success and Marketing teams to execute critical growth plans for the organization.
The Revenue Enablement Team:The Revenue Enablement team at HiMama is responsible for supporting our entire go-to-market org, Marketing to Sales to Customer Success. We partner with each team to determine opportunities for improvements across the entire customer journey. These opportunities include training, coaching, process improvement and even technology. The Revenue Enablement team is stacked with people who are passionate about helping others and HiMama succeed!What you will be doing: - Work with CS leadership to develop, execute, optimize and evolve our enablement program
- Determine CS enablement priorities by working closely with the Revenue Operations team, CS Leadership and the CS team to gather insight
- Owning the enablement portion of the feature release process which includes developing training, reinforcement, sustainment plans and measuring success.
- Communicate enablement strategy and KPIs to stakeholders
- Build a trusted relationship with CS reps and managers
- Serve as a liaison between customer success, marketing, and product teams
- Provide effective training programs for CS reps
- Coordinate educational content for ongoing training and upskillingFacilitate content creation and use with customer success, product and marketing teams
- Gather and relay feedback to continuously iterate on the enablement strategy
- Use performance data to identify knowledge or skill gaps across the sales team
- Partner with our Learning and Development Coordinator to ensure we are running a world-class role-specific onboarding program to attract top talent and decrease ramp
What we are looking for:- 2+ years of customer success, account management, sales training, and/or enablement experience
- Proficiency and experience with Salesforce, SalesLoft, Gong, Calendly, and other sales productivity tools
- A strong understanding of the customer success environment, including CS content, tools, and training
- Experience with content management and content creation
- Able to build internal relationships with Customer Success and MarketingExcellent written and communication skillsExcellent organizational skills and ability to multitask
- Ability to work methodically and meet deadlinesEnjoy being proactive and taking initiative with new projects
Assets:- You have worked at a startup or high-growth SaaS company that has moved from early-stage to C+ rounds in CS.
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!?
HiMama Perks!• Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely • Health benefits package includes medical, dental and vision• Paid time off, including vacation, personal days, paid sick days, and paid volunteer days• Opportunities for learning, mentor Job Specification
HiMama
Information Technology and Services - Kingston, Canada