Do you want to be a part of an organization that:- gives back to the community- has leadership that inspires, coaches and mentors- allows you to speak up and be heard- AND ... likes to have FUN?
What about tech? Cutting edge solutions? Big Data and AI? Pelmorex has all of that covered!Founded in 1989, Pelmorex has become an international weather information and data management company. We own and operate the popular weather brands: The Weather Network, MeteoMedia, Eltiempo.es, Clima and Otempo.pt.We also operate the National Alert Aggregation and Dissemination (NAAD) System, which is the technical backbone of Alert Ready, Canada's Emergency Alerting System.
Why We Need You?The Customer Success Specialist Data amp; Ad Tech will work with the Client Partners to provide sales support from initial sale to project completion. This role will coordinate the flow of work and play an active role in escalation management to ensure superior client service delivery. The team lead will work closely with internal teams to execute on the clients needs, supporting/directing them along the way. Providing exceptional customer service is the main focus.What’s the Day to Day Look Like: - Is the organizational and process management hub for the data and adtech team clearly identifying areas where rules and process are needed, building out those rules and procedures verbally and in writing
- Understands what makes the Pelmorex data and adtech products successful and is able to identify and highlight how to improve campaign, process and/or project execution
- Knows the product and the product line extremely well and operates from a strong basis of knowledge and confidence
- Takes full responsibility and measures success based on the success of their defined territory and targetIs the on the ground expert for data product, projects and campaign execution requirements for both internal and external clients
- Has impeccable attention to detail, understanding the nuances of successful product and project execution
- Clearly understands the needs of their clients, internal and external, and how they are measuring success
- Optimizes campaigns and programs to achieve campaign KPIs and client objectives
- Recommends new opportunities and campaign strategies by analyzing campaign performance on a regular basis
- Is the platform expert and the team’s campaign specialist, helping to troubleshoot campaigns for successful outcomes
Roles, responsibilities and duties may evolve and change over time.Qualifications (In an ideal world...): - 3-5 years of relevant client relationship experience
- 1+ years of RTB/Programmatic media buying experience is an asset
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Strong analytical mindset and data-driven approach to problem-solving
- Ability to work in a fast paced startup environment that is evolving rapidly
You are Made for This if You- Are creative, flexible, and have an ability to manage time and reset priorities in a dynamic environment
- Are not afraid to roll up your sleeves and get your hands dirty during execution times
- Have positive energy and strong passion to drive a successful customer experience
- Are agile and adaptable to changeHave excellent communication skills
- Are a natural problem solver and a solutions oriented thinker
What about the "other" stuff- Remote Work environment until January 2022 .Read more about our remote work environment from our CEO, Sam Sebastianhere!
- Summer Hours
- Wellness Program Lunchtime virtual gym sessions? Count me in!
- Course Reimbursement Program We want you to keep learning, so we can too!
- Personal Days in addition to Vacation days
- An extra day off during the month of your birthday - our gift to you!
- Open and transparent communication, including bi-weekly All Hands Meetings with our CEO
- Pelmorex Learning Academy includes offerings like French, Leadership (for people leaders and non-leaders alike), yoga, mindfulness
- Your mental health is important to us! We partner with Inkblot for virtual counseling sessions
- Free online doctor visits with Maple Online Healthcare
- Personal Spending Account - Full-Time employees will receive $500 per year
- While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up. We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard
- Weather is inclusive, we will be too. We have an IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team committed to making this happen!
Our Promise to you
We’re highly focused o