API Technical Writer, Developer Experience
ECAD Labs Inc., Canada
Job Description
Are you a storyteller with a background in software development or developer tools? Can you make cutting-edge technology approachable for new users while communicating complex concepts to a wide range of skill levels? Do you want to have a direct impact on the future of the Tezos blockchain? If so, this may be a perfect opportunity for you to work with a team that believes your work is fundamental to its success.
Removing technical barriers and finding new ways to simplify and improve the blockchain development experience is what we do. Documentation is an integral part of our work. Your goal will be to guide users through the learning process and empower them to get the most from our products.
The ideal candidate for a position at ECAD Labs is a lifelong learner who thrives on the challenge of working with new technologies, takes pride in seeing how others use their work to change the world, and values community, empathy, and candor. You will be part of a small team whose core values include offering a safe environment to be yourself, share your ideas, and provide your perspective.
In this role, you will help us improve the Tezos blockchain developer experience. You will be responsible for creating, publishing, and maintaining user-centric product documents from concept to code. You will partner with product managers, development teams, and other stakeholders to build API/developer documentation, tutorials, playbooks, social media announcements, blogs, video content, FAQs, and other product-related documentation. You will be responsible for the end-to-end content creation process, including writing, editing, reviews, publication, as well as guiding the team to adhere to a consistent standard.
Your Responsibilities
- Become intimately familiar and hands-on with all ECAD Labs’ products including current and upcoming functionality and how it relates to business value
- Identify and plan for developer documentation needs as part of our product releases
- Create and maintain technically accurate and complete living documentation as part of an agile development team
- Create code snippets and examples that illustrate how developers can use our products, validate to ensure accuracy and appropriate logic
- Identify or work with images, graphics, screen recordings, and videos needed to supplement written content
- Cater content and medium to target audiences
- Ensure existing materials remain accurate and up-to-date with product releases
- Drive excellence through defining technical documentation standards that follow and implement the latest developments and trends in the industry
- Over time, contribute to our products via analysis of customer requirements and usability feedback
Location
Our Vancouver office, fully remote within Canada, or a blend, whatever works best for you!
(#LI-Remote)
Requirements
Minimum:
- Advanced proficiency in the English language
- 3 years of work experience as a technical writer for a developer audience (or equivalent)
- Hands-on with code and software development tools including VSCode, GitHub and GitLab
- Expert knowledge of content development and publication tools
- Experience working directly with the engineering team, providing feedback on implementations, and participating in agile/kanban planning
- Experience collaborating with SMEs to deliver high-quality content on time
- Strong interpersonal and team collaboration skills
- Strong written and verbal communication skills
- Organized, detail-oriented, curious
Preferred:
- Software development experience, especially with JS and/or TypeScript
- Experience in developing product documentation from scratch
- Experience working on developer tools/platform/API products
Bonus:
- Experience in working in open-source
- Blockchain experience
- Experience creating UML diagrams
- Proficiency in multiple languages
Benefits
- Comprehensive extended health and dental insurance
- Health spending account
- Maternity/Paternity top-up benefits
- Health amp; wellness leave
- Birthdays off
- Internal start-up incubator
- Opportunities for professional development such as conferences, seminars, and educational courses
Annual Salary
$80,000 - $120,000
This is a full-time employment opportunity for residents of Canada, including permanent residents and those with open work permits. Well qualified international applicants may be considered for an independent contractor role with similar responsibilities.