Business Development Manager, Consulting (Montreal)
Dialectica, Canada
Job Description
About Dialectica
Founded in 2015, Dialectica is an information services start-up that innovates how business professionals share knowledge and gain access to primary research worldwide. Dialectica partners with the world’s leading investment and consulting companies, enabling them to collect real-time information and market insights from industry experts across markets, industries, and regions.
Guided by its mission to achieve unparalleled customer recognition, Dialectica is building the most trusted and innovative knowledge-sharing platform in the world. Every day Dialectica works on its aspiration to be a truly industry-leading organization by attracting and cultivating ambitious talent based in Montreal, Vancouver, New York, Athens and London. Dialectica plans to have a strong presence across the world with more than 1,000 team members in the coming five years.
Dialectica has been recognized as one of Europe’s fastest-growing companies for 2021 by the Financial Times and as the 9th Best Workplace in Europe in the Great Place to Work 2021 list.
About the role
The Business Development Manager is responsible for supporting the management of Dialectica’s largest client relationships with a focus on expanding the user base while maintaining high client satisfaction and overall profitability.
This Montreal-based position reports to the Global Head of Business Development and will directly work with the Montreal-based Vice Presidents of the Client Service Team.
In close collaboration with Client Service Account Managers, you will drive, as needed, all account management processes, including monthly account performance reviews, user activation and onboarding initiatives, regular account reporting, commercial negotiations, and you will work on the preparation of Client Quarterly Business Reviews. It will be critical to build strong working relationships with lead contacts within the accounts who may be senior executives, centralized knowledge managers, or procurement administrators.
In this role you will:
- Focus on strategic account mapping and analysis
- Lead monthly account management meetings
- Run monthly reporting on user activity
- Support and coach local Client Service Team members on building and executing account expansion strategies, focusing on new user acquisition
- Enable and assist in the arrangement of client engagement initiatives (new user onboardings, webinars, lunch amp; learns, new product launches) with the goal to raise brand awareness for Dialectica in the said accounts
- Work on the preparation of Quarterly Business Reviews for strategic accounts
Requirements
The ideal candidate would possess:
- 3-7 years of relevant professional experience
- Demonstrated track record of career progression in account management, customer success, revenue management, corporate strategy, management consultancy, program management or similar field
- Strategic thinking mindset with the ability to breakdown a problem, identify root causation and design practical solutions in a resource constrained environment
- Strong collaboration skills that enable efficient work cross-functionally with multiple stakeholders
Benefits
- Be part of a creative, entrepreneurial and fast-paced, workplace
- Learning and development programs (onboarding bootcamp, Mini-MBA program, step up programs, foreign language courses)
- Competitive compensation schemes
- Comprehensive health coverage (life, medical, dental, vision, and employee assistance programs)
- RRSP with employer match
- Substantial Wellbeing program (wellbeing allowance, flexible days, and volunteering days)
- Happy hours, team bonding activities, and more!
Not sure if you have it all? Apply anyway because at Dialectica, we don’t believe in a one size fits all approach to hiring. We welcome candidates with different experiences and backgrounds.