Implementation Consultant, Professional Services
Klass, Canada
Job Description
Role: Consultant, Professional Services
Reports to: Director, Professional Services
Company: Nulogy, https://nulogy.com/
Location: Toronto or Montreal or REMOTE
Type: Full Time / Permanent
Travel: Up to 40%-60%
Company Overview
Nulogy is a technology company driving toward more agility within the supply chain. Nulogy’s software platform enables Consumer Packaged Goods (CPG) companies and their contracted (external) network of manufacturers and packagers to reduce waste, reduce costs, and better serve their customers. Nulogy’s software is currently being leveraged within the world’s leading CPG organizations (including brands like Colgate-Palmolive, L’Oréal, and Pamp;G) and has become synonymous with best of breed supply chain solutions. Nulogy has grown rapidly over the last decade and the company is proud to be recognized with a variety of awards including; Canada’s Top Small amp; Medium Employers, and Food Logistics Top 100 Software Provider and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture including most recently Canada’s Great Places to Work award 2021-2022 and 2021 Best Workplace for Mental Wellness.
By joining Nulogy, not only will you be joining a fantastic culture of capable and motivated individuals, you'll also be joining a team that is solving challenging problems everyday with the potential to make a global impact.
Opportunity
As a Professional Services Consultant you will lead the implementation of Nulogy’s Shop Floor Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge in order to onboard customers to Nulogy's platform effectively and efficiently.
Responsibilities
- Facilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures
- Support and lead implementation projects including BPM, Go-Live, Consulting engagements (General amp; Check Up) with a focus on project success
- Project Management: Ensure all key project tasks and milestones are captured, completed and communicated according to timelines while managing competing priorities
- Customer Relationship Management: Provide excellent customer service with a focus on long term relationship success and stability; able to be persuasive and manage customer expectations
- Product and Domain Knowledge: Demonstrate knowledge of customer workflows, business processes, Nulogy's software and service offerings; Productively engage with other teams to share this knowledge and provide feedback
- Train and mentor customer shop floor, front office and management users in the use of our platform
- Identify risks and mitigate effectively, with support from your manager as required
- Assist our customers with data migration activities related to Go-Live
- Identify and action internal amp; customer-facing continuous improvement opportunities
- Buddy up with Nu-Hires and guide them through a successful onboarding experience
Requirements
- Post secondary degree or diploma
- Minimum 2 years of working experience in a similar role implementing SaaS enterprise platforms (Professional Services / Implementation Services / Enterprise Software Delivery / Enterprise Software Implementation), or working in a similar capacity in major supply chains
- Experience with Enterprise Resource Planning (ERP) platforms, Warehouse Management Systems (WMS), Manufacturing Execution Systems (MES) or Supply Chain Management is preferred
- Thoroughness and Attention to Detail: Able to ensure all key project tasks and milestones are captured, completed and communicated according to timelines; organized and hardworking
- Logical Thought Process: Utilizes the 5 whys, narrowing down possible solutions based on available constraints and making strong judgment calls given limited information
- Written/Verbal Communication Skills: Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications
- Process focus: Understands the importance of building and maintaining process
- Friendly, empathetic, patient, and personable even under stressful circumstances
- Eager to build lasting relationships with our customers and their employees
- Able to work from home while not travelling to or working from customer facilities
- Proximity to a major logistics hub an asse