Communication Consultant - Intranet Lead
Servus Credit Union, Canada
Job Description
Posting Closes On: November 11, 2022
Salary/Wage Range: $73,498.00 91,873.00 per annum
Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We're excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!
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Keep reading to see why we think this is the job for you!
We're looking for a Communication Consultant Intranet Lead to support our People amp; Culture team.
The Intranet Lead is responsible for the effective management and day-to-day operations of Servus's primary employee communications channel, the intranet. They are responsible for developing a channel strategy and roadmap that leverages key functionality offered by Servus's relevant technology stack to meet business needs. The Intranet Lead brings a creative lens to the intranet, always looking for ways to improve the tool and content to better serve our organization and employees.
The Intranet Lead works closely amp; collaboratively with stakeholders at all levels across the organization company to ensure the intranet delivers accurate, accessible and impactful business information to employees, and that business objectives are supported.
They are responsible for optimizing the intranet, including making data-driven decisions about enhancements with a focus on meeting user needs, advancing corporate strategies and supporting Servus's desired employee experience. Regular reporting on the impact of the intranet on organizational goals and priorities, with a focus on thoughtful analysis and actionable insights, is also a primary responsibility.
The Intranet Lead is responsible for the management and maintenance of core SharePoint components like libraries, sites and pages across all site collections, and of LiveTiles Enterprise Intranet features amp; functionality as applied to the sites, ensuring all are organized, maintained and managed according to current and evolving best practices and to suit Servus's business and user needs.
They lead and are responsible for publishing and overseeing publication corporate content that is consistently of high quality, accurate, accessible and impactful, including coaching peers in the effective use of the channel and its content to support project, program and organizational goals. They are responsible for effectively prioritizing, responding to and/or delegating action on a high volume of competing requests for content and publishing support and mentoring a community of content authors and owners.
The Intranet Lead will work directly and regularly with content owners, managers and authors, as well as all employees and key stakeholder groups to review, analyse, track and clean up intranet content and properties.
The intranet is a business tool that directly and indirectly supports Servus employees in delivering on the member experience, and the Intranet Lead role is critical to the ongoing effective operation of that tool.
More specifically, the scope of your responsibilities will include but are not limited to:
- Lead an Intranet Priorities Committee, which reviews and prioritizes enhancements to the intranet
- Lead an Intranet Steering Committee, which makes decisions about ongoing enhancements to the intranet
- Develop, implement and maintain content standards for the intranet
- Manage an inbound queue of corporate content publication or promotion requests, and requests for publication support from employees in all departments across Servus.
- Prioritize and, where appropriate, execute the addition of new content and changes to existing content in consultation with content owners, stakeholders and users.
- Ensure all material is posted to pages in accordance with established standards for accuracy, timeliness, etc.
- Lead corporate content creation editing and quality control to ensure the quality, currency and timeliness of corporate content on the intranet.
- Regularly review non-corporate content, providing feedback and coaching content owners/authors to ensure all intranet content is current, accurate and timely, reflecting Servus's writing guide and brand standards.
- Apply appropriate research, data and analytics practices to inform maintenance, improvement and management of intranet content to achieve stated objectives for the channel.
- Develop dashboards or reports on appropriate KPIs to management.
- Maintain an awareness and deep understanding of the business and people impacts of intranet product roadmaps and release schedules (currently LiveTiles amp; SharePoint in Microsoft 365).
Requirements
To qualify, you'll need at least the following:
- Minimum 5 years of experience managi